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Surgical Call Management Expert

Our virtual receptionist presents a fantastic opportunity for surgeons to experience exceptional call management and patient coordination.

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These Businesses Trust Our Surgeon Virtual Receptionist Service

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Simplified Surgical Reception

Surgeons struggle with incoming calls while focusing on patient care, leading to missed patient appointments and affecting patient experience. Every missed call could be a vital patient enquiry, putting patient care at risk.

The workload becomes overwhelming during busy times, with phone lines and appointment scheduling tasks diverting attention from patients. This imbalance stresses both surgeons and house staff.

Our virtual receptionist service offers a solution for managing appointment scheduling and patient calls. This support allows surgeons and medical professionals to concentrate on their profession without the need for a full-time receptionist.
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Optimising Surgical Practices

Virtual support for medical practices, enhancing patient services.

Efficient Appointments

Maximises appointment scheduling; no scheduling gaps.

Cost Saving

Eliminates additional costs, offering reduced overheads.

Enhanced Accessibility

Ensures consistent care, improving patient services.
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What Our Clients Say...

Our commitment to excellence sets us apart from other virtual reception services. See what our clients say.
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Your receptionists are equipped with the necessary information to handle our calls efficiently.

By accident I found you guys some 3 years ago, initially deciding to use you to assist with cost cutting. Today we continue to use your services. Your receptionists are equipped with the necessary information to handle our calls efficiently.

They direct customer and supplier enquiries straight to the relevant person. Not only is this incredibly cost effective, it is also very personalised and our virtual receptionist doesn’t take holidays, sick days or superannuation.

I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
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Thank you for your excellent service.

Hi Michael, I was just updating some info on our account settings via your website and it occurred to me that your receptionist service has been excellent and I wanted to let you know.

All the girls are great, in particular Hollie is always so upbeat and professional. Thank you for your excellent service.
Lindon Garske
Bodymind Wellness Centre
Further Testimonials

Expert Surgical Reception Team

Medical receptionist ensuring excellent customer care for every surgical practice

Why Choose Virtual Reception

Deliver exceptional service with our virtual reception services.

Local Expertise

Reliable with healthcare & medical calls.
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Always Available

Supports emergency care after business hours.
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Ultimate Flexibility

Services tailored to your practice's needs.
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Stay Informed

Immediate updates on patient appointments.
Contact Us To Learn More

Manage Easily

Control booking appointments on-the-go.
Contact Us To Learn More

Broad Coverage

Enhance your practice’s national presence.
Contact Us To Learn More

Personal Touch

Customisable caller greeting reflects your practice’s values.
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Streamlined Bookings

Efficient diary management for patient appointments.
Contact Us To Learn More

Risk-Free Trial

Discover our virtual receptionist services commitment-free.
Contact Us To Learn More

Local Expertise

Reliable with healthcare & medical calls.
Contact Us To Learn More

Always Available

Supports emergency care after business hours.
Contact Us To Learn More

Ultimate Flexibility

Services tailored to your practice's needs.
Contact Us To Learn More

Stay Informed

Immediate updates on patient appointments.
Contact Us To Learn More

Manage Easily

Control booking appointments on-the-go.
Contact Us To Learn More

Broad Coverage

Enhance your practice’s national presence.
Contact Us To Learn More

Personal Touch

Customisable caller greeting reflects your practice’s values.
Contact Us To Learn More

Streamlined Bookings

Efficient diary management for patient appointments.
Contact Us To Learn More

Risk-Free Trial

Discover our virtual receptionist services commitment-free.
Contact Us To Learn More

How Our Virtual Reception Services Work

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Get Started

We onboard you and understand how you would like our receptionist to answer your calls.
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Client Calls

You forward your calls to us; we then answer calls on your behalf.
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We Answer

Our team answers your calls with your chosen greeting.
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We Update You

We will update you via email or SMS.
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FAQs

Frequently asked questions

How does a virtual receptionist support my surgical practice during peak periods?
Our virtual receptionists are specifically trained to handle increased call volumes during your practice’s busy times, ensuring efficient call management and maintaining a professional image. By taking care of phone calls and scheduling appointments, our team helps your practice manage patient enquiries without missing a beat, ensuring patient care remains uninterrupted.
How does Virtual Reception enhance the patient experience for surgical practices?
Virtual Reception boosts the patient experience by ensuring no call goes unanswered, providing excellent customer care, and efficiently managing schedule appointments. This support allows reconstructive surgeons, plastic surgeons, and cosmetic surgeons to dedicate more time to their patients, offering an unparalleled patient experience.
What makes your virtual receptionist solution different from traditional in-house reception?
Unlike traditional house receptionist solutions, our virtual receptionist services provide reduced costs, 24/7 call answering service, and the flexibility of no long-term contract. This modern approach eliminates the need for additional costs associated with full-time receptionist or house staff, while our expert appointment specialists ensure exceptional care and patient services.
How does Virtual Reception ensure the confidentiality of patient information?
Our virtual reception services prioritise patient confidentiality with exceptional care and adherence to privacy regulations. Professional receptionists are trained in handling patient enquiries with complete confidentiality, ensuring patient information is securely managed during phone calls and appointment bookings. This trust is fundamental to maintaining the professional image of your surgical practice and ensuring patient experiences are safeguarded.
Can Virtual Reception assist with emergency care calls outside business hours?
Absolutely, our 24/7 call answering service is designed to provide peace of mind by ensuring that calls related to emergency care are promptly attended to, regardless of business hours. This exceptional service means that medical professionals can rest assured knowing that their patients have access to care when they need it most, reinforcing your practice's consistent care and patient services values.
What are the benefits of the customisable caller greeting feature?
Our customisable caller greeting feature allows your practice to convey a professional image and personal touch from the first moment of contact. Showcase your practice's ethos with custom greetings while delivering an unparalleled patient experience. Set the tone for excellent customer care and establish a welcoming, professional reception from the outset.
What makes Virtual Reception's service unique in the medical industry?
What sets Virtual Reception apart in the medical industry is our commitment to excellent customer care and our ability to enhance the unparalleled patient experience. For reconstructive surgeons, plastic surgeons, and cosmetic surgeons, our virtual receptionists efficiently schedule appointments and manage incoming calls, allowing medical professionals to focus on care.
How can Virtual Reception assist a reconstructive surgeon's practice?
Virtual Reception supports reconstructive surgeons by managing incoming calls and helping schedule appointments, allowing surgeons to maintain their focus on care. Our team ensures customer service excellence, providing an experience exceptional for both the practice and its patients. We efficiently handle FAQs and appointment bookings as instructed by your practice, contributing to an unparalleled patient experience.
How does Virtual Reception's service integrate with my current practice management software?
Our virtual reception services are designed for easy integration with your existing practice management software, facilitating seamless booking appointments. This integration helps maintain consistent care and efficient call management, ensuring patient appointments are accurately updated in real time, which boosts practice efficiency and enhances the patient services you provide.
What impact does Virtual Reception have on overhead costs for my surgical practice?
By choosing our virtual receptionist services, surgical practices can significantly reduce overhead costs associated with maintaining house staff or a full-time receptionist. Our remote receptionist model offers a taste of efficiency and cost savings by providing professional service without the need for additional costs, allowing business owners to allocate resources more effectively towards patient care and achieving business strategy goals.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.
377 Kent Street, Sydney NSW 2000Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396

Have Questions About Our Services?

Please fill in your details, and we will reach out.
Contact Form Global
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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

QUICK LINKS

SERVICES

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
logo-alternate
Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000

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