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Medical Virtual Receptionist

Patient care should never be compromised in medical offices and private practices. With Virtual Reception's expert medical receptionists, no call goes unanswered

Answering
Service

Australian Based
Receptionists

No Lock In Contract

24 hoursAnswering Service

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These Practices Trust Our Virtual Medical Receptionist Service

Trusted by these companies - 4
Trusted by these companies - 3

Elevate Your Patient Care with A Virtual Medical Receptionist

Medical practices often struggle to efficiently manage patient inquiries, appointments, and health information, leading to missed calls and delayed responses.

The unintended stress of managing front-end communication can aggravate existing challenges, as a missed call or unattended inquiry can significantly impact patient care.

Our professional receptionists integrate seamlessly into your medical office workflow, addressing each patient call with care, managing appointments, and handling general inquiries, thereby enhancing patient engagement without the overheads of an in-house receptionist.
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Empowering Patient-Centric Practices with Medical Virtual Receptionists

Leverage our medical virtual receptionists to enhance patient experiences and strengthen your Australian primary care practices.

Elevated Patient Experience

Virtual receptionists ensure every patient feels valued for every patient interaction.

Professional Image Amplified

Accelerate business growth and portray a professional image with Virtual Reception, the ideal opportunity.

Peace, Growth, Benefits

Achieve peace of mind, unlock growth, and tap into benefits; immense opportunity awaits.
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What Our Clients Say...

Discover why Virtual Reception's Medical Virtual Receptionist is your ultimate partner in offering premier patient services. See what our clients say.
5 star icon

Your ability to create bespoke solutions has been incredible.

Hi Michael, I was updating some info on our account settings via your website, and it occurred to me that your receptionist service has been excellent, and I wanted to let you know.

Your ability to create bespoke solutions has been incredible. All the girls are great; in particular, Hollie is always so upbeat and professional. Thank you for your excellent service.
Lindon Garske
Director – Bodymind Wellness Centre
5 star icon

It has created such a professional image

I have found the service fantastic. It has created such a professional image that I have difficulty when a client wants to visit my office as I work from home. My clients have an image that my company is bigger than it is.
Richard Hill
Director – R & R Valuations
Further Testimonials

Revolutionise Your Practice with Medical Virtual Receptionist - Your Ally for Seamless Patient Communication

Elevate Care with Our Specialised Reception

Discover why Virtual Reception's Medical Virtual Receptionist is your ultimate partner in offering premier patient services.

Seamless excellence

Australian-based receptionists ensure seamless patient intake, excellence in virtual receptionist solutions, and calls for healthcare.
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Consistent care

Our 24/7 medical answering and virtual receptionist services ensure consistent, specialist patient care.
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Adaptable commitment

Experience exceptional service with our flexible, no long-term contract phone answering and virtual receptionist offerings.
Contact Us To Learn More

Instantaneous alertness

Receive real-time call notifications for prompt responses and enhanced patient satisfaction in Australia.
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Hassle-free digital access

Access services through our intuitive mobile app, control settings, and access our web portal effortlessly.
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Credibility and reach amplifier

Elevate your practice's credibility and national presence with our 1300/1800 number and virtual receptionist services.
Contact Us To Learn More

Brand care

Trained receptionists ensure excellent customer care and brand ethos with custom greetings in their stimulating role.
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Smooth scheduling

Our expert appointment specialists streamline the booking process, filling scheduling gaps and enabling your focus on care.
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Complimentary taste of efficiency

Experience heightened efficiency with our 7-day free trial of virtual receptionist services in Australia.
Contact Us To Learn More

Seamless excellence

Australian-based receptionists ensure seamless patient intake, excellence in virtual receptionist solutions, and calls for healthcare.
Contact Us To Learn More

Consistent care

Our 24/7 medical answering and virtual receptionist services ensure consistent, specialist patient care.
Contact Us To Learn More

Adaptable commitment

Experience exceptional service with our flexible, no long-term contract phone answering and virtual receptionist offerings.
Contact Us To Learn More

Instantaneous alertness

Receive real-time call notifications for prompt responses and enhanced patient satisfaction in Australia.
Contact Us To Learn More

Hassle-free digital access

Access services through our intuitive mobile app, control settings, and access our web portal effortlessly.
Contact Us To Learn More

Credibility and reach amplifier

Elevate your practice's credibility and national presence with our 1300/1800 number and virtual receptionist services.
Contact Us To Learn More

Brand care

Trained receptionists ensure excellent customer care and brand ethos with custom greetings in their stimulating role.
Contact Us To Learn More

Smooth scheduling

Our expert appointment specialists streamline the booking process, filling scheduling gaps and enabling your focus on care.
Contact Us To Learn More

Complimentary taste of efficiency

Experience heightened efficiency with our 7-day free trial of virtual receptionist services in Australia.
Contact Us To Learn More

How Our Medical Virtual Receptionist Services Work

01

Get Started

We onboard you and understand how you would like our receptionist to answer your calls.
02

Patient Calls

You forward your calls to us; we then answer calls on your behalf.
03

We Answer

Our team answers your calls with your chosen greeting.
04

We Update You

We will update you via email or SMS.
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FAQs

Frequently asked questions

What is a virtual medical receptionist service?
A medical virtual receptionist service offers healthcare professionals access to experienced medical receptionists. These receptionists handle incoming calls, manage appointments, and perform other essential front-office duties remotely. This service ensures efficient and smooth operations for medical institutions.
How do these receptionists manage incoming calls?
Our expert medical receptionists professionally address incoming calls. They employ a greeting customised to your preference, guaranteeing every caller feels appreciated and promptly catered to, all while upholding the highest standards set by the healthcare and medical industry.
Will my patient data remain confidential with the Virtual Reception staff?
Absolutely. Our virtual reception staff uphold complete confidentiality. Protecting patient data is paramount, and we adhere to rigorous privacy protocols to ensure this.
Are virtual receptionists suitable for all healthcare providers?
Our service is tailored to cater to a broad spectrum of healthcare providers, from primary care doctors to specialists, ensuring efficient call management and patient interaction.
Can I also use the service for a virtual business address?
Certainly! Apart from call handling, we offer a virtual business address service, allowing healthcare establishments to have a professional address in prestigious locations without the overhead costs.
How do virtual medical receptionists differ from standard receptionists?
While both handle phone calls and administrative tasks, our virtual receptionists work remotely, cutting overhead costs. They're trained specifically for the medical industry, ensuring aptitude in handling healthcare-specific queries.
How does the service ensure complete confidentiality in phone calls?
Each call is treated with utmost discretion by our virtual reception staff. We have strict data protection policies to safeguard the confidentiality of every phone call.
Does the service cater to both small clinics and larger healthcare establishments?
Absolutely. Whether you're a small clinic or a larger healthcare institution, our services are scalable to meet your unique needs, ensuring efficient call management.
Are there any additional costs associated with the service?
Our service packages are transparent, with no hidden fees. We aim to cut down overhead costs for medical establishments, offering a high-quality service at an affordable price.
How does the service benefit the healthcare & medical sector?
Our Medical Virtual Receptionist service alleviates front-office tasks, allowing healthcare professionals to focus on patient care. By cutting overhead costs and ensuring efficient call handling, we offer a streamlined approach beneficial to the healthcare & medical sector.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.
377 Kent Street, Sydney NSW 2000Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396

Have Questions About Our Services?

Please fill in your details, and we will reach out.
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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

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Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
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