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Psychologist Virtual Receptionist

Streamlined customer service for psychology practice needs.

Answering
Service

Australian Based
Receptionists

No Lock In Contract

24 hoursAnswering Service

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These Businesses Trust Our Psychologist Virtual Receptionist Service

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Psychologist Receptionist Essentials

Psychology practices often struggle with balancing patient care and incoming calls. This leads to unanswered calls, affects patient experience, and results in the loss of potential clients.

This directly impacts patient satisfaction and can distract business owners from their primary focus—providing patient care—and hinder the achievement of business strategy goals.

Virtual Reception provides a virtual receptionist solution that efficiently handles phone calls, appointment bookings, and client journey communications. This allows business owners to focus on client service and business growth, ensuring a positive experience for current clients and new patients.
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Boosting Psych Practice Efficiency

Virtual Reception upgrades your practice's client phone call management.

Appointment Ease

Book appointments effortlessly and ensure patient satisfaction with reliable diary management.

Constant Connectivity

Our 24/7 support offers peace of mind to potential clients needing care at times outside business hours.

Streamlined Communication

We answer questions efficiently to enhance communication with clients, improving the overall patient journey.
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What Our Clients Say...

Our commitment to excellence sets us apart from other virtual reception services. See what our clients say.
5 star icon

Your receptionists are equipped with the necessary information to handle our calls efficiently.

By accident I found you guys some 3 years ago, initially deciding to use you to assist with cost cutting. Today we continue to use your services. Your receptionists are equipped with the necessary information to handle our calls efficiently.

They direct customer and supplier enquiries straight to the relevant person. Not only is this incredibly cost effective, it is also very personalised and our virtual receptionist doesn’t take holidays, sick days or superannuation.

I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
5 star icon

Thank you for your excellent service.

Hi Michael, I was just updating some info on our account settings via your website and it occurred to me that your receptionist service has been excellent and I wanted to let you know.

All the girls are great, in particular Hollie is always so upbeat and professional. Thank you for your excellent service.
Lindon Garske
Bodymind Wellness Centre
Further Testimonials

Virtual Receptionist for Psychologists

Supporting mental health professionals with dedicated call handling
and appointment scheduling.

Why Choose Virtual Reception

Unlock potential with our tailored services.

Expert Staff

Our Australian-based receptionists understand business day nuances.
Contact Us To Learn More

Always Open

Ensure business strategy goals are met with round-the-clock answering.
Contact Us To Learn More

Total Flexibility

Adapt our services to your physiotherapy practice's evolving needs.
Contact Us To Learn More

Immediate Updates

Never miss important calls for psychology clients again.
Contact Us To Learn More

Easy Management

Handle bookings with clients on the go.
Contact Us To Learn More

Expand Reach

Grow your psychology practice's national presence easily.
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Warm Welcome

Personalise how you greet your potential patients.
Contact Us To Learn More

Efficient Scheduling

Our virtual receptionist aids in precise appointment time management.
Contact Us To Learn More

Risk-Free Trial

Experience our virtual reception service without commitment.
Contact Us To Learn More

Expert Staff

Our Australian-based receptionists understand business day nuances.
Contact Us To Learn More

Always Open

Ensure business strategy goals are met with round-the-clock answering.
Contact Us To Learn More

Total Flexibility

Adapt our services to your physiotherapy practice's evolving needs.
Contact Us To Learn More

Immediate Updates

Never miss important calls for psychology clients again.
Contact Us To Learn More

Easy Management

Handle bookings with clients on the go.
Contact Us To Learn More

Expand Reach

Grow your psychology practice's national presence easily.
Contact Us To Learn More

Warm Welcome

Personalise how you greet your potential patients.
Contact Us To Learn More

Efficient Scheduling

Our virtual receptionist aids in precise appointment time management.
Contact Us To Learn More

Risk-Free Trial

Experience our virtual reception service without commitment.
Contact Us To Learn More

How Our Virtual Reception Services Work

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Get Started

We onboard you and understand how you would like our receptionist to answer your calls.
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Client Calls

You forward your calls to us; we then answer calls on your behalf.
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We Answer

Our team answers your calls with your chosen greeting.
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We Update You

We will update you via email or SMS.
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FAQs

Frequently asked questions

How does Virtual Reception's service fit into my psychology practice's business journey?
Our virtual receptionist service complements your business journey by taking on tedious tasks like basic phone answering and appointment scheduling, allowing you to focus on patient care and approach to business growth. By ensuring effective services are in place, your practice can enhance patient interaction and satisfaction while pursuing business strategy goals.
Can you handle sensitive calls related to mental health concerns?
Yes, our Australian-based receptionists are trained to handle calls for psychology clients with the utmost respect and sensitivity. We provide exceptional service by offering a real person to talk to, ensuring patient calls are managed with empathy, aiding in patient satisfaction, and supporting those facing mental health concerns with the care they need at the right time.
Will I be able to manage appointment bookings and patient details securely?
Absolutely, our virtual receptionist services include secure and efficient solution management for appointment bookings and patient details, ensuring complete confidentiality. Our free mobile app & web portal offers easy management of patient appointments and details, giving business owners peace of mind regarding communication with clients and the safety of patient information.
Can your team customise their approach based on our specific psychology practice needs?
Definitely. Our virtual receptionist solution is tailored to meet the unique requirements of your psychology practice, from handling basic questions to managing appointment bookings. We work closely with you to understand your range of services and business hours, ensuring our customer service aligns perfectly with your business strategy goals and client journey expectations.
How does a virtual receptionist service benefit the client journey in a psychology practice?
A virtual receptionist enhances the client journey by ensuring every phone call is answered promptly and professionally, reducing wait times for appointment scheduling, and providing immediate support for potential clients. This consistent customer service level helps build trust and peace of mind, which is essential for maintaining patient satisfaction and fostering a positive ongoing relationship with current clients.
How do virtual receptionists keep up with the high volume of calls typical in busy clinics?
Our virtual receptionist services are designed to manage high call volumes efficiently, ensuring no phone calls from potential patients or current clients are missed. With a dedicated phone system and skilled staff, we're able to handle calls for psychology clients, prioritising urgent matters while also handling basic questions and appointment bookings, allowing clinic owners to devote their attention to patient care without worrying about incoming calls.
What makes your virtual receptionist solution more effective than an answering machine?
Unlike an answering machine, our virtual receptionist solution provides a real person to manage calls for psychology clients, offering a positive experience and the ability to answer questions in real time. This exceptional service cannot be replicated by automated systems, ensuring patient experience and client journey are enhanced through personal touch and effective services, reflecting a professional image and commitment to care at times that suit the patient.
Are there options for after-hours support for patients experiencing a mental health crisis?
Yes, our 24/7 call answering service ensures that patients experiencing a mental health crisis can always reach a real person, even outside of regular office hours. Providing assurance and exceptional customer care is vital, demonstrating your practice's dedication to patient care and support during critical times, and reinforcing your approach to business growth through superior patient experience.
How do you integrate with my existing appointment scheduling system?
Our virtual receptionist services seamlessly integrate with your existing appointment scheduling system, ensuring bookings with clients are accurately recorded and managed. Our Australian-based receptionists use your preferred diary management tools to schedule appointments, offering a convenient time for both the psychologist and the patient. This integration streamlines communication with clients, maintaining exceptional service standards and enhancing overall clinic efficiency.
What cost-effective solutions does Virtual Reception offer to small psychology practices?
Virtual Reception offers cost-effective solutions designed to support small psychology practices by eliminating expensive overheads associated with hiring full-time reception staff. Our no lock-in contract policy and flexible hours provide business owners the freedom to choose the range of services that best fit their budget and needs, ensuring business growth without compromising on the quality of care or patient satisfaction.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.
377 Kent Street, Sydney NSW 2000Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396

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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

QUICK LINKS

SERVICES

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
logo-alternate
Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000

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