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Call Transfer Service

Our call transfer service boosts customer experience and streamlines operations during business hours. We ensure a seamless transition of calls to the appropriate personnel.

Answering
Service

Australian Based
Receptionists

No Lock In Contract

24 hoursAnswering Service

telephone 1Australian Based Receptionists

unlockedNo Lock In Contract

Our Virtual Receptionist Services Are Trusted By These Companies

24-Hour Call Answering Service is Trusted by these companies - Message Taking
Trusted by these companies - 29

Streamline Business Operations With Our Call Transfer Services

Managing a constant influx of calls and ensuring their proper transfer can be overwhelming for businesses, leading to missed opportunities or dissatisfied clients.

The complexity of this process can disrupt productivity, create a chaotic work environment, and ultimately lower customer satisfaction rates, affecting your company's overall performance.

Our Call Transfer Service offers an efficient solution, ensuring every call reaches the correct destination promptly. This prevents misdirection and allows your team to focus on their core tasks, enhancing operational efficiency and customer satisfaction.
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franchise virtual receptionist - Temporary Answering Service

Benefits of Our Call Transfer Service

Experience the freedom to focus on your core business while we handle your business calls with utmost precision and professionalism.

Seamless Connectivity

With our advanced features, route incoming calls swiftly to personnel anywhere.

Ultimate Convenience

Manage business calls and personal phones effortlessly, focusing on business growth.

Professional Touch

Ensure prompt, efficient attention to all business calls, fostering trust and lasting client relationships.

Pricing

See Below For The Complete Range Of Our Phone Answering Services

MessageExpress

$19/ month

Includes:

Pay as you go

$2.20 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$60/ month

Includes:

25 calls per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$100/ month

Includes:

50 calls per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$19/ month

Includes:

Pay as you go

$1.99 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$55/ month

Includes:

25 calls per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$95/ month

Includes:

50 calls per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$29/ month

Includes:

Pay as you go

$3.59 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$69/ month

Includes:

20 calls per month

$3.75 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$175/ month

Includes:

50 calls per month

$3.75 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$29/ month

Includes:

Pay as you go

$3.50 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$69/ month

Includes:

20 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$165/ month

Includes:

50 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$165/ month

Includes:

50 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$85/ month

Includes:

20 minutes per month

Excess minutes $2.85 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$150/ month

Includes:

50 minutes per month

Excess minutes $2.85 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.70 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$79/ month

Includes:

20 minutes per month

Excess minutes $2.55 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$139/ month

Includes:

50 minutes per month

Excess minutes $2.55 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MessageExpress

$19/ month

Includes:

Pay as you go

$2.20 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$60/ month

Includes:

25 calls per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$100/ month

Includes:

50 calls per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$19/ month

Includes:

Pay as you go

$1.99 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$55/ month

Includes:

25 calls per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$95/ month

Includes:

50 calls per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$29/ month

Includes:

Pay as you go

$3.59 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$69/ month

Includes:

20 calls per month

$3.75 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$175/ month

Includes:

50 calls per month

$3.75 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$29/ month

Includes:

Pay as you go

$3.50 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$69/ month

Includes:

20 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$165/ month

Includes:

50 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$165/ month

Includes:

50 calls per month

$3.45 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$85/ month

Includes:

20 minutes per month

Excess minutes $2.85 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$150/ month

Includes:

50 minutes per month

Excess minutes $2.85 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.70 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$79/ month

Includes:

20 minutes per month

Excess minutes $2.55 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$139/ month

Includes:

50 minutes per month

Excess minutes $2.55 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

What Our Clients Say...

Virtual Reception is not just a service provider; we are your partner in success. See what our clients say.
5 star icon

I recommend your services to anyone requiring a Virtual Office solution.

By accident I found you guys some 3 years ago, initially deciding to use you to assist with cost cutting. Today we continue to use your services. Your receptionists are equipped with the necessary information to handle our calls efficiently.

They direct customer and supplier enquiries straight to the relevant person. Not only is this incredibly cost effective, it is also very personalised and our virtual receptionist doesn’t take holidays, sick days or superannuation. I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
5 star icon

Smart Group companies are handled consistently on a nation-wide basis.

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis.

Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities
James Kalaher
Director – Smartnet

Seamless Call Transfer Service, Exceptional Customer Experiences - Elevate Your Business Communications with Us!

Why Choose Virtual Reception's Call Transfer Service

Virtual Reception is not just a service provider; we are your partner in success.

Connected by Australian-Based Receptionists

Receive each voicemail via email, converted by our Australian-based receptionists

24/7 Availability for Call Answering

Never miss an important call again; Maintain strong customer relationships with our 24/7 service.

Freedom with No Lock-In Contract

Share messages flexibly without feeling bound; our business voicemails provide convenience, not constraints.

Instant Alerts for Swift Response

Receive immediate notifications and audio messages in your voicemail inbox, staying ahead of the curve.

Convenient Control via Mobile App & Web

Manage communications and streamline tasks with our intuitive app and web portal.

Effective Communication with 1300/1800 Numbers

Cater efficiently to incoming calls with our range of 1300/1800 numbers and voice-to-email services.

Personalised Greetings, Enhanced Experience

Enhance responsiveness with a personalised voicemail greeting, ensuring a tailored experience for every caller.

Simplified Appointment Setting

Manage appointment bookings via voicemail, staying organised and efficient despite a packed schedule.

Explore with a 7-Day Free Trial

Experience the future of business communication with a week's free trial of our voicemail-to-email service.

Connected by Australian-Based Receptionists

Receive each voicemail via email, converted by our Australian-based receptionists

24/7 Availability for Call Answering

Never miss an important call again; Maintain strong customer relationships with our 24/7 service.

Freedom with No Lock-In Contract

Share messages flexibly without feeling bound; our business voicemails provide convenience, not constraints.

Instant Alerts for Swift Response

Receive immediate notifications and audio messages in your voicemail inbox, staying ahead of the curve.

Convenient Control via Mobile App & Web

Manage communications and streamline tasks with our intuitive app and web portal.

Effective Communication with 1300/1800 Numbers

Cater efficiently to incoming calls with our range of 1300/1800 numbers and voice-to-email services.

Personalised Greetings, Enhanced Experience

Enhance responsiveness with a personalised voicemail greeting, ensuring a tailored experience for every caller.

Simplified Appointment Setting

Manage appointment bookings via voicemail, staying organised and efficient despite a packed schedule.

Explore with a 7-Day Free Trial

Experience the future of business communication with a week's free trial of our voicemail-to-email service.

FAQs

Frequently asked questions

Is it possible to transfer calls to a mobile phone?

Indeed, our call transfer service offers the convenience of effortlessly directing calls to mobile phones. This feature guarantees that every call is promptly attended to, mitigating customer dissatisfaction from unanswered calls.

Can you provide details about a blind transfer?

A blind transfer entails redirecting a call to another number without prior notification to the caller or without an introduction to the call recipient. Our service specialises in enhancing blind transfer procedures, reducing the likelihood of incorrect departmental transfers.

Do I need an internet connection for call transferring?

Having a reliable and steady internet connection is essential for smooth call transfers. This is particularly crucial when utilising a desktop application or any other platform for transferring calls.

How can I set a forwarding rule for calls?

Setting up a forwarding rule for your incoming calls is straightforward with our user-friendly interface. This feature empowers you to configure rules that guide incoming phone traffic to the appropriate department or individual, ensuring efficient call management.

How can I enhance customer experience during call transfer?

To enhance customer experience and minimise frustration, our service offers features such as brief wait times and the option to play music or pre-recorded messages during the transfer process. These elements contribute to a smoother transition and reduce customer frustration.

How can I effectively manage incoming phone traffic during peak hours?

Our call transfer service efficiently routes calls to available agents or departments to handle high call volumes during peak hours. This approach reduces maximum hold times, ensuring smoother operations and customer satisfaction.

Do you offer a desktop application for the call transfer service?

We provide a user-friendly desktop app for our call transfer service. This app enables businesses to conveniently manage calls from their computers, enhancing accessibility and efficiency.

What steps can be taken if a call gets transferred to an incorrect department?

In such instances, our service offers a user-friendly search feature that allows you to locate the correct department or agent for seamless redirection promptly. This capability helps mitigate any potential disruptions resulting from transfer errors.

What is the warm transfer feature in your call transfer service?

The warm transfer feature allows our virtual receptionist to first speak with the caller, gather necessary information, and then introduce the caller to you or your designated staff member before transferring the call. This ensures a smooth and professional transition.

Can I customise the call transfer process?

Indeed, our system allows you to tailor the call transfer procedure according to your business requirements. You can define call-answering protocols, gather specific caller information, and designate the destination number or department for the transfer. This customisation empowers you to align call handling precisely with your operational preferences and objectives.

Industries

A Seamless Call Transfer Service for Every Industry

For allied health, contractors, or corporate sectors, our transfer service aids industries with efficient support.

Allied Health

Enhance health services with improved centre settings, reduced signal issues, and robust communication infrastructure.

Contractors

Contractors manage peak-hour call influx with our service, improving communication, reducing hold, and pleasing clients.

Corporate

We prioritise clients in corporate settings, minimising customer frustration, promptly responding and accurately directing calls.

Dental

Our consulting agent guarantees efficient scheduling and routing with client care tools for dental appointments.

Franchise

We're here to ease that burden, delivering world-class support explicitly tailored for franchises.

Legal

Our service, a primary agent, offers legal pros a dependable communication system, aiding client management.

Medical

Efficiently route medical calls to prevent client frustration, enhancing agent productivity by managing call distribution.

Property Management

Our service enhances client loyalty by efficiently directing calls among agents aiding property management.

Real Estate

In busy companies, real estate professionals utilise communication techniques, enhancing loyalty by refining call handling.

Small Business

Small businesses regularly grapple with call management issues; Virtual Reception has cost-effective, streamlined operations, fostering growth.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.

Have Questions About Our Services?

Please fill in your details, and we will reach out.
Contact Form Global
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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
logo-alternate
Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
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