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Message Taking Service

Experience our top-tier message-taking service. We're here to streamline your incoming calls, ensuring each message is promptly recorded and forwarded via SMS or email.

Answering
Service

Australian Based
Receptionists

No Lock In Contract

24 hoursAnswering Service

telephone 1Australian Based Receptionists

unlockedNo Lock In Contract

These Businesses Trust Our Message-Taking Services

24-Hour Call Answering Service is Trusted by these companies - Message Taking
Trusted by these companies - 29

Streamline Your Communications With Tailored Messaging Services

Managing core operations and a constant stream of incoming calls and messages can be daunting for any business owner in Australia. The fear of missing essential communication is a valid concern.

We provide a customised messaging service to meet your unique needs, ensuring you never miss a crucial call or message again.

Our team of professionally trained, Australia-based virtual receptionists are experts in handling inbound calls. With our dependable, swift, and professional answering service, you can be confident that every call is handled meticulously.
franchise virtual receptionist - Temporary Answering Service

Our Message-Taking Service Can Help You To...

Unlock the full potential of your business by never missing a crucial call or message again.

Enhance Efficiency

Improve your business efficiency by outsourcing your call handling to us.

Excel Customer Service

Our 24/7 clock availability provides uninterrupted, excellent customer service.

Optimise Investment Value

Receive a high return on your investment with our budget-friendly solutions.

Pricing

See Below For Our Complete Range Of Message Taking Packages

MessageExpress

$19/ month

Includes:

Pay as you go

$2.20 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$60/ month

Includes:

25 calls per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$100/ month

Includes:

50 minutes per month

Excess calls $2.15*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$19/ month

Includes:

Pay as you go

$1.99 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$55/ month

Includes:

25 calls per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$95/ month

Includes:

50 minutes per month

Excess calls $1.95*

No set up fee

Free local number

Free email messaging

Free voicemail to email

What Our Clients Say...

Unlock the full potential of your business by never missing a crucial call or message again. See what our clients say.
5 star icon

Today we continue to use your services.

By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.

Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently. Your answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person.

Not only is this incredibly cost-effective, but it is also very personalized, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a phone answering service.
Vince Monardo
Director – Haddonstone Australia
5 star icon

My clients are always impressed with the service

The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call. Your service has allowed me to take back control of my incoming calls.

I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.

My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan
Director/Support – Real Advantage Solutions

Stay Connected, Stay Informed, and Keep Your Business Thriving with Virtual Reception's Comprehensive Message Taking Solutions

Why Our Message-Taking Service is the Best Choice For Your Business

Discover why businesses across Australia trust our message-taking service as the ultimate solution for managing their calls and messages.

Every telephone call is attended to with professionalism.

Our Australian-based receptionists are trained to handle customer calls effectively and ensure every potential customer feels valued.

No call goes unanswered.

Our advanced phone answering service guarantees an outstanding customer experience, making us the ideal 24-hour solution for phone answering needs.

Affordable subscription plan for your needs

We offer flexible month-to-month plan options without any additional charges.

Ensure timely responses

With our instant call notifications, you'll be alerted immediately on your business phone, providing an average response time that exceeds industry standards.

Convenient access via mobile

With our user-friendly mobile app and web portal, you can receive updates on your mobile phone.

Our 1300/1800 numbers aren't just numbers; they're a statement.

Preferred by thousands of Australian businesses, our numbers offer features that cater to businesses big or small.

Custom greetings that reflect your brand's voice

Your callers will receive a warm, personalised welcome with our custom greetings service.

Ease your workload

Set your availability, provide your business contact details, and we'll handle your appointment bookings.

Try our risk-free services for seven days

Sample our range of answering service packages and find the perfect plan tailored to your needs without any strings attached.

Every telephone call is attended to with professionalism.

Our Australian-based receptionists are trained to handle customer calls effectively and ensure every potential customer feels valued.

No call goes unanswered.

Our advanced phone answering service guarantees an outstanding customer experience, making us the ideal 24-hour solution for phone answering needs.

Affordable subscription plan for your needs

We offer flexible month-to-month plan options without any additional charges.

Ensure timely responses

With our instant call notifications, you'll be alerted immediately on your business phone, providing an average response time that exceeds industry standards.

Convenient access via mobile

With our user-friendly mobile app and web portal, you can receive updates on your mobile phone.

Our 1300/1800 numbers aren't just numbers; they're a statement.

Preferred by thousands of Australian businesses, our numbers offer features that cater to businesses big or small.

Custom greetings that reflect your brand's voice

Your callers will receive a warm, personalised welcome with our custom greetings service.

Ease your workload

Set your availability, provide your business contact details, and we'll handle your appointment bookings.

Try our risk-free services for seven days

Sample our range of answering service packages and find the perfect plan tailored to your needs without any strings attached.

FAQs

Frequently asked questions

What is a message-taking service?
Our message-taking service involves our virtual receptionists answering calls on your behalf, taking comprehensive messages, and forwarding them to you via email or client web access.
Do I need to sign a long-term contract for the message-taking service?
No, there are no lock-in contracts for our services. We offer affordable plans on a pay-as-you-go basis, ensuring you only pay for the services you use.
Can I try the service before committing to a plan?
Yes, we offer a 7-day free trial to experience our service and see if it suits your needs.
How quickly are the messages forwarded?
Our virtual receptionists forward the message details to you promptly after the call via email messaging or through our online portal.
Can I customise the script used by virtual receptionists?
We offer custom scripting, allowing you to personalise how our virtual receptionists handle your calls and take messages.
Are the virtual receptionists based in Australia?
Yes, all our virtual receptionists are Australian-based, ensuring efficient communication and understanding of local nuances.
Do you offer services other than message-taking?
Besides our message-taking service, we provide diary management, standard phone answering, virtual assistant, and virtual office services.
Can I access my messages online?
Yes, you can access your messages via our online portal, which provides client web access to all your messages and call details.
Do you offer additional services?
Our virtual assistants can help with diary management, customer enquiry handling, taking online orders, completing online forms, and answering various customer service questions.
Are there any hidden charges in the affordable plans?
No, our pricing is transparent, and there are no hidden charges. We charge by the minute and wait to start the clock until someone calls, ensuring cost-effectiveness.

Industries

Supporting Businesses Across A Range Of Industries with Tailored Message-Taking Service

From the bustling world of allied health to the dynamic landscape of small businesses, our message-taking service is meticulously crafted to bolster many sectors.

Allied Health

Our virtual receptionist services ensure no call is missed, capturing comprehensive messages and forwarding them correctly.

Contractors

Our scalable solutions handle your business calls efficiently, capturing vital news and ensuring accessibility in the field.

Corporate

Our virtual receptionists manage appointments, capture critical messages, and allow you to focus on key business aspects.

Dental

We manage calls empathetically, schedule appointments, capture crucial messages, and make patients feel valued.

Franchise

We're here to ease that burden, delivering world-class support explicitly tailored for franchises.

Legal

Our virtual receptionists diligently handle calls, capturing detailed messages and forwarding them promptly to relevant legal personnel.

Medical

We ensure timely communication, capturing comprehensive messages and forwarding them to pertinent medical personnel expeditiously.

Property Management

Our virtual receptionists manage calls, capture essential messages, schedule appointments, and guarantee excellent service to your clients.

Real Estate

Our virtual receptionists manage your calls, capture pivotal messages, and schedule viewings, enabling you to focus on sealing the deal.

Small Business

Our virtual receptionists provide a cost-effective way to manage business calls, capture essential messages, and seize business opportunities.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.

Have Questions About Our Services?

Please fill in your details, and we will reach out.
Contact Form Global
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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
logo-alternate
Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
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