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Telephone answering services for legal services

Don't risk missing an important call. Let Virtual Reception handle the telephone answering for your legal firm.

 

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Telephone answering for Solicitors, Lawyers, Barristers

 

The workload in a law firm can be phenomenal and if you are a one person band it can mean having to take on a lot of different roles and wear a lot of different hats.

One minute you can be taking a brief from a client, the next you could be checking up on some case law while the next you could be heading off to court to represent someone. All the while you are fielding calls from a wide range of people.

There might be an easier way

 

Virtual Reception are experts with law firm telephone answering. We answer incoming calls for many barristers and solicitors throughout Australia. With a Virtual Reception receptionist taking your incoming calls you can then focus on delivering the best possible service to your clients. Here is how it works.

  • When you sign up you will be allocated an incoming telephone number. This number can either be used as your main number or you can divert calls to it. It may be that you want your existing phone to ring once or twice first and then divert to us or you may do it straight away. It is totally up to you.
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  • Once the call does come through to us we will answer the call in your company name with a message that you have instructed us to deliver. ie, "Good morning, this is XYZ legal services, how may I help".
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  • Our receptionists can then either take a message from the caller and forward you an email or they can send the call through to another phone number. It may be that you want urgent calls forwarded through to another extensions while you are happy with an email message for the not so urgent calls. You can decide.
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  • The email of your message is usually delivered within minutes of the call coming in. This way you can act on the more critical messages and take your time with the less critical. Our service puts you in the drivers seat.
  • We don't believe in employing offshore call centres to answer the important calls of our local Australian clients. Our receptionists are local professional telephonists who work remotely from various locations around Australia.
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  • We are an Australian company and our technology has been built by local IT professionals. We are specialists in and understand the telephone answering industry and have built our technology to work intuitively.
 

If you are a barrister or solicitor looking for an effective way of outsourcing the answering of your incoming calls then why not give Virtual Reception a try. We have over 4,000 customers in Australia, the USA and Europe.

How does the 7 day trial work?

 

The 7 day trial is a no obligation way to try out our service. You don't have to pay anything up front and you don't have to provide a credit card to get a trial. The 7 day's gives you a reasonable time to test out our services and see how we work.

 

Who answers the calls?

Our receptionists are local mature telephonists based remotely around Australia. We find that by employing remote workers we can keep our costs low and pass on some great rates to you our customers.

 

Do you just focus on lawyers?

We have customers from a wide variety of industries however we do find that we have a lot of customers from the legal world. A telephone answering service like ours makes a lot of sense to a busy barrister or solicitor.

24/7 LIVE ANSWERING

You can get on with growing your small business while we take control of answering your calls in a responsive and professional manner.

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