Virtual Assistant Service Features
Our cloud office services deliver the best features of 21st century technology to your business, optimising your effectiveness in today's highly competitive marketplace. The select services that make up this suite of business offerings include the following:
Incoming Call Answering
Just like a Virtual Receptionist, a live professional staff member from virtualreception.com.au will field your incoming calls, forwarding messages to you by email or SMS, transferring callers to your preferred number or handling your calls in whatever manner you specify. Our professional staff will make your callers believe that your own personal assistant is handling your business affairs just like a high-level executive assistant. You can trust our skilled staff to provide an executive-level experience for your callers.
When prospects enquire about your products or services, your Virtual Office Assistant will accurately update your web forms with the vital information you need for effective follow-up. This instant availability of relevant data allows you to seize the opportunity immediately, increasing the likelihood of a favourable -- and profitable -- outcome, a sale! Give our Virtual Assistant service a chance to demonstrate the difference that skilled and persuasive information collection can make to your business.
Your callers' questions are in good hands with your assistant on the other end of the line. When you commission us to respond to the queries your customers have, you can be confident that the right details will be communicated to the customer. Your assistant will pass along the information you provide, just as you direct, removing the pressure from you and letting you focus your energies on business growth. Ask us about this crucial business-enhancing portion of our Virtual Assistant service.
At Virtual Reception, our line-up of services is designed to maximise the benefits of modern technology on your company's behalf. Looking for a virtual assistant in Sydney, Brisbane, Melbourne or other major cities? Contact us today to find out the many ways our service can bring executive-level support to your business allowing you to focus on high value tasks like Sales and Customer Service while we supplement your team by performing important, but more routine tasks.
It Just Makes Sense
When you employ a physical staff member there are a whole range of costs that you have to pay. There are the direct costs like the individuals wages and the cost of their desk, chair and office space, then there are the indirect costs like superannuation, workers compensation, the cost of their internet connection plus the extra electricity etc that they will be using. At the end of the day, when you think an employee on $40k is going to roughly cost you $45k the actual result can be significantly higher. On top of the high cost of employing a physical employee you also have the issue of workload. As we all know, work never comes in in a linear manner. One day you may be completely overloaded with work and struggling to get through it all while the next day your people could be sitting around waiting for something to do. The unfortunate thing is that regardless of the way in which the work comes in you will still end up having to pay out the wages and on-costs related to your physical staff.
With a virtual assistant from virtual reception it is a very different situation. With our VA's you only need to pay for what you use. This means that when things are really busy we will have people available to handle your work and get things moving and when things are going slow we are off worknig for someone else. The way that we charge is on a minute by minute basis so if you have someone working on your tasks for 37 minutes 1 day per week then all you will be charged for that week is the 37 minutes. It really does make a lot of sense compared to having a staff member sitting around waiting for the work to come in.
We Can Do Lot's Of Things
If it can be managed with a telephone and a PC then it is likely that we can do it. Our assistants can help with taking online orders, completing online forms, answering a range of customer service questions plus more. We can even build a bespoke data entry form for gathering information that you need to interface into your own systems.
Our assistants are also trained in a variety of diary management programs so if you are a medical professional who needs to take bookings from clients but who ends up having to drop everything whenever the phone rings then our service would be perfect for you. You can get on with attending to your current appointment while our professional staff ensure that your future appointments are entered in to your diary system.
No Long Term Contracts
Unlike many of our competitors we don't believe in locking our customers into long term contracts. When you sign up for a bespoke VA service you will likely need to pay a small setup for for us to develop custom input screens etc but you will not be locked in to a long term arrangement. Despite not having long term contracts we do find that our customers stay for a long time. Many of our customers have been with us for 3 years or more and they stay with us because they value the service, not because they are locked in.