Overflow Answering Services | Virtual Receptionist

These Businesses trust our Overflow Answering Service.

24-Hour Call Answering Service is Trusted by these companies - Message Taking

We Provide Flexible Support When Your Call Volumes Jump With Our Overflow Answering Service

Managing high call volumes can be daunting in today's fast-paced business environment. Even with extra personnel, businesses often grapple with missed calls, leading to lost opportunities and dwindling customer satisfaction.

The fear of missing critical after-hours messages or important calls is a real concern for many entrepreneurs. It leaves them searching for a cost-effective solution that ensures no call goes unanswered.

Enter Virtual Reception - your go-to for professional answering services. Our overflow phone answering service provides a personalised touch, ensuring seamless customer interactions. You can uphold a consistent and professional image with us, even during peak times. Trust Virtual Reception to turn every call into an opportunity, maximising your business potential.

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Reap The Benefits: Overflow Answering Service

Harness the power of a service to boost your customer experience and streamline your operations.

Unmatched Professionalism

Our professional operators are trained to provide excellent service during business hours, public holidays, and peak periods.

Seamless Customer Experience

Our overflow call handling ensures that every call is answered promptly, even during peak periods.

Tailored For You

Every business is unique, and our bespoke service is tailored to meet your needs.

Pricing

See Below For The Complete Range Of Our Phone Answering Services

Message Express
Virtual Receptionist
My Assistant/My Diary

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Message Express
Virtual Receptionist
My Assistant/My Diary

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

What Our Clients Say...

Harness the power of a service designed to boost your customer experience and streamline your operations. What our clients say.

Thank you for your excellent service.

Hi Michael, I was just updating some info on our account settings via your website and it occurred to me that your receptionist service has been excellent and I wanted to let you know.

All the girls are great, in particular Hollie is always so upbeat and professional. Thank you for your excellent service.

Lindon Garske

Director – Bodymind Wellness Centre

cost-effective and hassle-free service. Keep up the good work!

Your team understands that FIRST IMPRESSION is vital to our business. Our customers are personally greeted with utmost professionalism. If our staff cannot take calls, the receptionist sends an instant email notification so we never miss a call. It’s an efficient, cost-effective and hassle-free service. Keep up the good work!

Cristina

Marketing – Office Fitout Sydney

Further Testimonials

Ensure every call is answered even during peak times with Virtual Reception’s Overflow Answering Service, designed to manage the excess so you don’t have to.

Claim your 7 Day Free Trial

Get In Touch

Claim your 7 Day Free Trial

Here Is What Sets Our Overflow Answering Service Apart

Discover why our overflow answering service is ideal for managing your inbound calls, ensuring a seamless experience with our Australian-based operators.

24/7 Australian-based phone answering services

Our Australian-based operators are trained to handle calls professionally, ensuring your business is represented in the best possible light.

Contact Us To Learn More

Ensure every call is answered.

No matter the time of day, be it during the business day, busy times, or during staff shortages, our overflow service is here to help.

Contact Us To Learn More

Freedom to adjust

Our affordable plans are available month-to-month, and we don't have term or lock-in contracts.

Contact Us To Learn More

Prompt Updates

Stay informed with instant email and SMS messages containing detailed messages from each call.

Contact Us To Learn More

Fast service at your fingertips

Our free mobile app and web portal make managing your account a breeze.

Contact Us To Learn More

We cater to all types of businesses, large and small.

A 1300/1800 number can make your business appear more professional and is an excellent way to manage customer calls.

Contact Us To Learn More

Set the tone for a positive customer experience.

Our Virtual Answering Service includes a custom phone script and caller greeting, ensuring a personalised and professional first impression.

Contact Us To Learn More

Streamline your operations

Our appointment booking services can manage your diary, book appointments, and ensure you never miss an opportunity.

Contact Us To Learn More

Experience our Difference

Experience first-hand the benefits of our Overflow Answering Service without any obligation.

Contact Us To Learn More

24/7 Australian-based phone answering services

Our Australian-based operators are trained to handle calls professionally, ensuring your business is represented in the best possible light.

Contact Us To Learn More

Ensure every call is answered.

No matter the time of day, be it during the business day, busy times, or during staff shortages, our overflow service is here to help.

Contact Us To Learn More

Freedom to adjust

Our affordable plans are available month-to-month, and we don't have term or lock-in contracts.

Contact Us To Learn More

Prompt Updates

Stay informed with instant email and SMS messages containing detailed messages from each call.

Contact Us To Learn More

Fast service at your fingertips

Our free mobile app and web portal make managing your account a breeze.

Contact Us To Learn More

We cater to all types of businesses, large and small.

A 1300/1800 number can make your business appear more professional and is an excellent way to manage customer calls.

Contact Us To Learn More

Set the tone for a positive customer experience.

Our Virtual Answering Service includes a custom phone script and caller greeting, ensuring a personalised and professional first impression.

Contact Us To Learn More

Streamline your operations

Our appointment booking services can manage your diary, book appointments, and ensure you never miss an opportunity.

Contact Us To Learn More

Experience our Difference

Experience first-hand the benefits of our Overflow Answering Service without any obligation.

Contact Us To Learn More

FAQs

Frequently asked questions

What is an Overflow Answering Service?

Overflow answering service is a specialised service that manages the excess business calls that your in-house team cannot handle, especially during peak times or holidays. It ensures that every call is answered by professional phone operators, enhancing customer service and ensuring no opportunity is missed.

Who are the phone operators?

Our overflow call centre phone operators are professional Australian operators trained to manage calls across various industries. They are skilled in providing excellent customer service and can work with a custom script tailored to your business needs.

Can I customise the script used by the operators?

You can provide a custom script for our operators to answer your business calls. This ensures personalised interactions align with your brand image and values.

Is the service available during holiday periods?

Our overflow answering service is available 24/7, including during holidays. This ensures that your business can provide consistent customer service even during the busiest times of the year.

How much does the answering service cost?

The cost of our overflow answering service depends on several factors, including the volume of calls and any advanced features you may require. We offer affordable plans with no lock-in contracts, and you can start with a 7-day free trial to evaluate the service.

What advanced features are included in the service?

Our overflow answering service includes various advanced features, such as custom greetings, appointment settings, instant call notifications, and a free mobile app and web portal for managing your account.

Can the service be integrated with my virtual office?

All of our services are available to customers, and you can choose to engage the services you need based on our business requirements.

How can I get started with the Overflow Answering Service?

Getting started with our overflow answering service is simple. Contact our customer service team with additional questions, or sign up for our 7-day free trial to evaluate the usefulness.

What are the common questions that the operators can answer?

Our operators can answer many common questions about your business, such as opening hours, services offered, and the appointment booking process. You can provide a custom script with specific responses to ensure the operators can answer any additional questions your customers may have.

Can I receive notifications of the calls answered?

Yes, you will receive instant call notifications via SMS and email with detailed messages from each call. This ensures you are always informed about your customer's needs and can respond promptly.

Claim your 7 Day Free Trial

Get In Touch

Industries

Industries Supported by Our Overflow Answering Service

Our overflow answering service provides various solutions tailored to different sectors, ensuring businesses across various industries can capture opportunities and efficiently manage their calls.