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Our Franchises Virtual Receptionist Services Provide 24/7 Support

For the ever-busy business owners in the franchise industry, navigating the world of incoming calls can be daunting. We're here to ease that burden, delivering world-class support explicitly tailored for franchises.

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These Companies Trust Our Franchise Virtual Receptionist Services

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Ensure Brand Consistency With Our Franchise Virtual Receptionist Services

In franchises, phone calls are a gateway to growth. Unanswered calls not only sideline business operations but can also mar the professional image of franchises.

Each missed customer call is a potential dent in trust and revenue. As franchises expand, the challenge magnifies, and the risk of eroding valuable customer relationships becomes too real.

Our professional Australian receptionists are at the forefront, offering specialised answering services tailored for franchises. Every call, irrespective of the time of day, is handled with precision and warmth.
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How Franchises Virtual Receptionist Can Help

Discover how our franchise's virtual receptionist revolutionises the way you handle business communication.

Consistent Branding

Enables uniform, brand-aligned phone answering

24/7 Availability

Ensures constant customer access and satisfaction

Cost Effective

Reduces overhead costs, increasing overall productivity
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What Our Clients Say...

Our commitment to excellence sets us apart from other virtual reception services. See what our clients say.
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Your receptionists are equipped with the necessary information to handle our calls efficiently.

By accident I found you guys some 3 years ago, initially deciding to use you to assist with cost cutting. Today we continue to use your services. Your receptionists are equipped with the necessary information to handle our calls efficiently.

They direct customer and supplier enquiries straight to the relevant person. Not only is this incredibly cost effective, it is also very personalised and our virtual receptionist doesn’t take holidays, sick days or superannuation.

I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
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Thank you for your excellent service.

Hi Michael, I was just updating some info on our account settings via your website and it occurred to me that your receptionist service has been excellent and I wanted to let you know.

All the girls are great, in particular Hollie is always so upbeat and professional. Thank you for your excellent service.
Lindon Garske
Bodymind Wellness Centre
Further Testimonials

Unlock Success With Franchise Virtual Receptionist - Your Partner in Excellence

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Why Choose Our Franchises Virtual Receptionist?

Elevate your franchise’s communication with our dedicated franchises virtual receptionist, tailored to your every need.

Full-time receptionist solution

Our Australian-based receptionists provide an impeccable virtual answering service. We're the answer to staff shortages, bridging gaps seamlessly.
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Never miss crucial business calls

Our team prioritises urgent calls, ensuring each type of call receives the attention it deserves, even outside of normal business hours.
Contact Us To Learn More

Enjoy flexibility with month to month plan

Say goodbye to long-term contracts and reduce overhead costs.
Contact Us To Learn More

Stay informed

Our online client portal and transfer screening notifications allow you to manage and review calls effortlessly, keeping you in the loop.
Contact Us To Learn More

Seamless interactions at your fingertips

Access our comprehensive online portal tailored for the modern Australian business.
Contact Us To Learn More

Boost your national presence

Seize bigger business opportunities and keep customers happy and connected.
Contact Us To Learn More

Add a personal touch with custom greetings

Our custom scripts ensure your brand’s essence is captured and conveyed consistently.
Contact Us To Learn More

Effortlessly book appointments

Our integrated system makes appointment scheduling easy, leaving no room for errors.
Contact Us To Learn More

Explore the difference for free

Experience our range of services without the initial commitment. No credit card is needed.
Contact Us To Learn More

Full-time receptionist solution

Our Australian-based receptionists provide an impeccable virtual answering service. We're the answer to staff shortages, bridging gaps seamlessly.
Contact Us To Learn More

Never miss crucial business calls

Our team prioritises urgent calls, ensuring each type of call receives the attention it deserves, even outside of normal business hours.
Contact Us To Learn More

Enjoy flexibility with month to month plan

Say goodbye to long-term contracts and reduce overhead costs.
Contact Us To Learn More

Stay informed

Our online client portal and transfer screening notifications allow you to manage and review calls effortlessly, keeping you in the loop.
Contact Us To Learn More

Seamless interactions at your fingertips

Access our comprehensive online portal tailored for the modern Australian business.
Contact Us To Learn More

Boost your national presence

Seize bigger business opportunities and keep customers happy and connected.
Contact Us To Learn More

Add a personal touch with custom greetings

Our custom scripts ensure your brand’s essence is captured and conveyed consistently.
Contact Us To Learn More

Effortlessly book appointments

Our integrated system makes appointment scheduling easy, leaving no room for errors.
Contact Us To Learn More

Explore the difference for free

Experience our range of services without the initial commitment. No credit card is needed.
Contact Us To Learn More

How Our Virtual Reception Services Work

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Get Started

We onboard you and understand how you would like our receptionist to answer your calls.
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Patient Calls

You forward your calls to us; we then answer calls on your behalf.
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We Answer

Our team answers your calls with your chosen greeting.
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We Update You

We will update you via email or SMS.
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FAQs

Frequently asked questions

What exactly does a franchise virtual receptionist do?
A franchises virtual receptionist, using virtual assistants, manages a wide range of tasks, from answering incoming calls during regular business hours to scheduling appointments. They act as a traditional receptionist in a virtual setting, offering cost savings without compromising service quality.
How does the virtual receptionist cost compare to a full-time employee?
Opting for a virtual receptionist often results in significant cost savings compared to hiring a full-time employee. You only pay for the service you use, avoiding the overhead costs of a traditional receptionist.
Do you offer a telephone answering service outside regular business hours?
Yes, our service extends beyond regular business hours. We understand that businesses receive calls at all times, so we aim to avoid frustrated callers by being available even during off-hours and ensuring holiday availability.
How comprehensive is the range of services offered?
We offer a wide range of services, from basic questions answering to comprehensive customer service solutions. Our virtual assistants can also assist with scheduling appointments and managing your client dashboard.
How do I get started with the setup process?
The setup process is streamlined and user-friendly. Once you share your current setup and specific requirements, our team will guide you through integrating our system into your business.
Can I monitor the answering process?
Absolutely! You can monitor caller details through the client dashboard, review calls, and ensure our service aligns with your brand's standards.
How does the receptionist answer basic questions about my franchise?
Our team is trained on FAQs of clients. Once you provide us with details about your franchise, our receptionists will be equipped to answer basic questions and direct more complex queries to the relevant person.
What if I already have a traditional receptionist?
No problem! Many businesses use our services to handle overflow calls, ensuring no call goes unanswered during peak times or when their traditional receptionist is unavailable.
Is there any difference in the quality of customer service provided?
Our aim is to match, if not exceed, the customer service a traditional receptionist provides. Continuous training ensures our virtual assistants remain top-notch in handling all calls professionally.
Are there any additional charges for holiday availability?
No, our pricing is transparent. Holiday availability is included in our packages, ensuring your callers are never left unanswered, even on public holidays.
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377 Kent Street, Sydney NSW 2000Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396

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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

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Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
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