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Grow your small business while we take your calls

24/7 Service!

Focus on increasing listings for your Agency while we answer your calls

Today’s real-estate market is a competitive and a heavily rivalled industry. It has never been so important to stand out from your competitors, to get that vital edge that will secure a listing for your agency over your competitors. And this objective can be aided by leveraging the opportunities that the virtual world has to offer your agency.

Real-estate agents today spend more time than ever before working from their laptops and working from home than in a permanent office environment. So matter whether you are in the office, at home or out in the field, by using our premium telephone answering service you will increase your and your staff's productivity by outsourcing the call answering process to a professional receptionist. While you and your team focus on higher value tasks such as your digital marketing strategy and talking to prospective clients about listing their property, our Australian based receptionists will answer and handle your calls. Aside from never missing another call your agency will exude a friendly and professional image from the moment they call you. From choosing the way we answer your calls to selecting exactly how you would like us to handle them, going virtual has never been a smarter decision. And it is very cost effective. As a real-estate agent in today’s competitive market, it is vital that you are able to run your company no matter where your clients are and no matter when they call. We set out to create a Live Answering Service that is unrivaled in today’s industry, a 24/7 service that will ensure every caller is blown away when they call your agency. A service that will lead to you gaining more listings and therefore more profits.




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Why consider a Live Answering Service?

Consumers demand to receive superior customer service all day, everyday. Embrace the modern and professional ways of how to provide your clients with superior levels of customer service right here at Virtual Reception.

Outsourcing your reception service will boost the profitability of your agency by simultaneously cutting costs while successfully growing your business by getting more listings - simply by the fact that you will never miss another call 24/7!

We realise that choosing to buy or sell a home can be one of the biggest decisions in somebody’s life. Therefore your clients need to have great trust in your professionalism and capabilities. Elite customer service as a real-estate agent is imperative in maintaining an excellent reputation. Building strong customer relationships and providing a world class telephone answering service for your business is the foundation of our goals at Virtual Reception. We ensure that you never miss any important business opportunities. As a real-estate agent, we believe that there is no substitute for human interaction. Make every single one of your buyers feel like you are the best in the business. Professionalism is everything in an industry that thrives off establishing strong relationships with their clients.

We have over 4,500 Australian clients, including hundreds of real estate agents that we answer the phone for every day. So at Virtual Reception we know we can make a difference to your agency.

With a simple and easy set up process, we could be answering your calls within a matter of minutes! When you sign up to our FREE 7 day trial, you will be allocated a specific telephone number in a city of your choice. If you are a new agency you can choose to use this allocated phone number as your main number or as an established agency divert calls from your existing phone number to your Virtual Reception number. By becoming an integrated part of our Live Answering team, you can drive profits by freeing up staff time so you and your team can focus on the big picture. Our company prides itself in working with you to increase sales and enhance client satisfaction at every step of the way during the call answering process. From the prompt and friendly way our Australian based receptionists answer every call to the flexibility we provide with call scripts for answering client questions.

Outsourcing the call answering process will reduce your stress and save you money!

We understand that real-estate agents never stop working. Imagine never having to think about organising some of your staff again. We can help reduce the unnecessary costs associated with running your own small business, such as by providing a premium live answering service at a competitive price. You can now forego the worries of paying your own receptionist for sick leave, annual leave or workers compensation insurance. Similarly, you will no longer have to worry about managing who will answer your phone calls if your own receptionist calls in sick or is on their lunch break. With a dedicated team of Australian based receptionists with you every step of the way, outsourcing your reception service has never been a more economically advantageous and sensible decision. By outsourcing this integral service, you are also reaping the benefits of working in a team environment. We focus on customer satisfaction and building a strong client base while you focus on driving new listings, sales and increasing revenue. Let us become a seamless part of your team and watch as we rapidly improve the efficiency and reputation of your company for an affordable cost.

Our highly trained customer service focused team can easily manage high volume calls seamlessly and professionally for a fraction of the cost of a full time in-house receptionist.

Additionally, you can reap the benefits of our virtual telephone answering service by only paying for what you use. With our cost effective service, you are ultimately turning a fixed cost into a variable cost. With packages starting from as little as $25 per month, there is no reason not to sign up for our no obligation 7 Day Free Trial and see how we can provide your customers with the best customer service they have ever received. Irrespective of whether you run your personal real-estate business or you are part of a much larger real-estate company, we provide flexible packages to suit the desired needs of you as a realtor. Instead of paying for a full time receptionist, you will now have more opportunities to use money more effectively, such as for marketing strategies. You may even choose to have multiple phone numbers across the country to enhance the national presence of your business. As a real-estate agent you need to answer your phone calls and respond to voice-mails ASAP, otherwise you risk losing the opportunity to sell a home that is potentially worth millions. Customer satisfaction is what we are all about here at Virtual Reception and the bottom line of that is that you can rely on our receptionists to answer every call just as you would but at a fraction of the cost.

Tap a Global Market with using a Virtual Office

Create a home away from home using our Virtual Office's across Australia. A Virtual Office can be the perfect solution for any real-estate agent looking to tap a wider market by leveraging a prestigious office location in any of Australia's main CBDs i.e. to promote on their business cards, web site and marketing collateral. The benefits of a Virtual Office are endless and provide you with the flexibility and support your business needs to flourish in the competitive real-estate market. We understand that real-estate agents virtually never stop working. Real estate agents are more mobile than ever before and are required to be flexible due to the nature of their job. We want your business to succeed through managed growth but with an affordable cost base which can be achieved by using virtual office services, such as a Virtual Receptionist and / or a Virtual Office Address.

Do you need a central office or meeting room space to be accessible when you need it? As a busy real-estate agent it is important that you give your customers the right impression from the very beginning. With some of our exclusive Virtual Office’s, we can even provide an office environment for you to come to between meetings or to hold your own meetings. Whether you need a ‘hotdesk’ solution to carry out some daily business needs or a weekly office meeting space, we meet the ideal needs of your company.

Our professional Virtual Offices are located nationally across Australia (including Sydney, Melbourne, Brisbane, Adelaide and Perth) and will enhance your professional reputation as a real-estate agent in an industry that thrives on status and success. A premium CBD address away from home is the perfect Virtual Office solution. Don’t hesitate to give us a call on 1300 893 820 to review our variety of casual office space options and flexible contract agreements here at Virtual Reception. There is no better option than a professional workplace close to home that is conveniently located near transport. Allow yourself to effectively collaborate with your colleagues and clients in an environment that fosters company growth, for a fraction of the price it would cost you to maintain your own physical office.

The Cloud

As a successful real-estate agent in today’s technologically savvy world, we demand flexibility and integration of technologically based resources. Cloud computing is transforming the delivery of computer software from a physical platform to a virtual one. For example, instead of using Outlook on a home computer, you can use Hotmail on your phone, Android or any other computer. By investing your time into ‘The Cloud’ as a real-estate agent, you are helping increase productivity and will save money. Operating through a virtual medium, such as the cloud, allows for secure communication and effective company operation irrespective of whether employees are travelling overseas, in an office or on their mobile. Moving to Cloud based storage is most importantly beneficial to your clients. You want to make the process of buying and selling houses as seamless as possible. Imagine being at an open home and showing current listings, paperwork and contracts to your buyers instantaneously with a simple touch of a button! Seamless integration of technology is the foundation of a successful cloud based real-estate service. Cloud solutions provide a trustworthy and secure storage place where all documents are stored and can be accessed anywhere and at anytime. It’s that simple!

The ability to sync company data across multiple devices (including your smartphone or tablet device) provides a level of flexibility that allows for an increase in the level of company collaboration and ideas. You will stand out as an innovative, flexible and highly professional real-estate agent looking to enhance the productivity of your business. Making the most of the cloud allows for multiple users to access and edit the same information regardless of where they are in the world. By utilising these virtual services, you are receiving all the benefits of being able to access information anywhere at anytime. We understand that your files as a real-estate agent are extremely important legal documents. The cloud can also be used as a backup service, which will ensure important company files are not lost if your computer is damaged or stolen. Having a secure storage option is important in the real-estate industry in order to maintain the high level of trust and elite reputation that your clients desire.

Technology now allows the consumer to be more independent and knowledgeable in their search for properties. However consumers still rely on the knowledge and expertise of a real-estate agent who has their best interest at heart. The Cloud can help you run your business efficiently no matter where you are located or what time it is. As we delve further into the virtual world, more real-estate agents are recognising the enormous opportunities that cloud base services can provide their business. And a Virtual Receptionist is an extension of that. Let us help you deepen those strong connections with your clients and other agents on a national and international basis by letting us answer and handle your calls, so you can spend more money and time on higher value tasks like sending out monthly newsletters and speaking with your current and future clients. By choosing to become an integrated part of our team at Virtual Reception, you are proving that your clients are number 1 and you value their needs of superior customer service. At Virtual Reception, we encourage the world of real estate to adapt to different ways which best fit buyers across Australia. We want to best utilise technology in order to enhance customer experience. Your job as a real-estate agent is stressful enough, so why not let us help you make life just that bit easier by letting us manage the crucial business process known as "the call answering process".

Stay ahead of the competition - sign up for your FREE 7 Day Trial now!

It is clear that making the switch to Virtual based services is a financially smart decision. We are the product of the foreseeable future. As technologically continues to boom, the virtual world will have a more dominant role in every major industry. Globally, we have over 7,000 telephone-answering clients who are continually impressed by the high quality service they are receiving for an affordable price. Not only do they comment on increased business productivity but also the friendly and highly skilled nature of our Australian based receptionist team. As a hard working real-estate agent, with our support you will quickly develop a superior customer service reputation that is unrivaled in today’s competitive business world. Aside from our Phone Answering Service our premium virtual office locations also act as the perfect solution for your real-estate team to catch up weekly or meet with your valued clients. Virtual Reception is the future of modern business. Get ahead of the game and reap the benefits of our virtual services ….. start now by calling 1300 893 820 with any questions or simply click on the Sign Up button to get your Free 7 day trial working within minutes.

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