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Perth Telephone Answering Services

In a tough business environment you need to make every $ that you spend on advertising count. If you are using Adwords or other direct marketing methods then any time someone arrives on your contact page and picks up the telephone then you need to have someone available to take that call. The unfortunate truth is that studies have shown that 60% of people will not leave a message on an automated system. Your professional customers need to have contact with a professional and efficient live person.

The cruel reality of all this is that if your Perth office is currently missing 100 calls per week then there could be 60 potential customers who have gone to your competitors. Think of how much revenue this could represent to your Perth business.

Virtual Reception are here to help! Our highly efficient telephone answering team and skilled receptionists can answer all of your calls regardless of when you receive them. On your instruction our reception team can provide specific information or answers to your callers, introduce and transfer calls to you or take a message which is emailed and/or SMS'd to you instantly.

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Your Very Own Virtual Receptionist Answering Calls in the Perth CBD

 

Creating the right image for your new start up business is paramount. From the way you present yourself in meetings to the way your telephones are answered you need to consistently display your professionalism and expertise. Here at Virtual Reception we understand just how important first impressions are and we ensure that every telephone call that we answer is answered the way we would expect our calls to be answered.

When you sign up for our Perth telephone answering service you get a large team of professional receptionists who will be manning your virtual reception 24 hours a day and 7 days a week. Our receptionists are employed locally in Australia and are friendly, courteous, professional and efficient. We will work to your instructions and after taking the call we will either SMS you or email you the details. Whichever you choose!

Setting up your new telephone answering service for your Perth office could not be easier. If you want you can do it all online, setting up the numbers that you want covered and the messages that you want delivered. Alternatively, if you feel a bit unsure about setting it up online you are quite welcome to ring our Perth office and we will be happy to help you out.

Why You Should Pick Virtual Reception For Your Perth Answering Service?

 

The list is quite extensive however here are some of the main reasons why you should choose us.

  • Your calls will be answered by a live receptionist. During business hours our professional Australian reception team will answer your calls quickly and efficiently. If you sign up for our 24/7 service then outside of Australian business hours our US and UK teams will take over to ensure that you never miss a call. Your callers will actually think that the person answering the call is located in your Perth office.
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  • The more time that you can spend focussing on your Perth customers and focussing on customer service the more money that you can make. Freeing up all of that phone answering time makes a lot of sense.
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  • Our team (your team) can be there 24/7 to take your calls. You could be at your kids swimming carnival or in an important business meeting and our receptionists will be professionally answering your enquiries.
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  • The cost savings really do add up. Customers have saved up to 60% of the cost of having in house staff. With our service there is no holiday pay and no sick leave. You just pay for the service that you receive.
  • We are so confident that you will stick around that we won't lock you into any contracts. You can change your package at any time or cancel if you need to.
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  • We don't just provide answering services. We can help you out with a 1300 number, telephone numbers in all states and territories, virtual assistants,virtual offices and addresses, diary management plus a whole load more.
 

Our staff become your staff. You can login to our customer portal at any time (on your computer or on your mobile device via our iPhone or Android Apps which you can find on the Apps Store by entering the search term Virtual Receptionist and downloading the Virtual HQ App) and update or amend your settings (e.g. Available for Call Transfers vs a status of Do Not Disturb), how (Email, SMS or Both) and who receives messages. This keeps you in control of not only how your calls are answered but how they are handled. It's all really simple to use.

Will I need to get a new telephone number?

 

You can continue with your existing Perth number however if you want a 1300 number or a Perth, Brisbane, Sydney or Adelaide number, we have plenty in stock.

 

How much will I end up spending?

It depends very much on how much of your workload you decide to outsource to us. Some of our smaller Perth customers spend as little as $50 per month while some medium sized businesses spend $200-$300. At these sorts of rates you can see how some companies are managing to save up to 60% of their current cost.

 

Where are your offices? Are you just in Perth?

We have offices in every major capital city in Australia with more than one thousand customers located in all areas of Australia and the world. Whether you want an answering service in Perth, Brisbane, Melbourne, Sydney or Adelaide. we are the people to help you out.

 

So what's the next step?

Sign up for a free 7 day trial (with absolutely no obligation). We don't even ask for your credit card details. Test us out and see what you think! The whole signup process can be done in your time via the internet, alternatively you can call one of our local sales staff on 1300 893 820 and we will be happy to help.

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