We will be there when you can't

Balancing your staff requirements and your workload has always been a difficult task for small business owners. It generally tends to work that you either have too many people with not enough to do or you have too much work with not enough people available to do it.

When it comes to answering incoming calls it can get really bad if you haven't got the resources available to take those incoming calls. Some of those calls could be from existing customers who will get frustrated if there is no one there to talk with (and you may end up losing them) and some of those calls could be from new potential customers who may simply head to the next person down the list.

How can Virtual Reception help.

Virtual Reception are experts with overflow call handling. The way it works is that you divert your existing phone number to a number that is provided by us. You might decide to divert after 3 or 4 rings or you may decide to divert straight away. It's all up to you.

• Once the call comes to us we will answer that call promptly. In more than 90% of cases we answer your call within 6 rings. When we answer the call we do so with a message that has been agreed with you, ie, "Blue Widget Trading Company, how can I help you".
 
• After taking your call our professional receptionist will immediately forward you a message with details of what the call was about. This message can be forwarded in the form of an email at no cost, or in the form of an SMS (for a small fee). The majority of our customers opt for the email.
 
• You can then get back to the customer or the prospect in your own time. You also have a permanent record of who made the call, what it was about and what their number was. Unlike getting a scrap of paper from a colleague.
 
• Here at Virtual Reception we employ local Australian receptionists to answer your calls. We don't offshore our telephone answering. Our receptionists are fully trained professional telephonists who will treat your customer with the respect that they deserve.
• Answering calls, including overflow calls is what we do. We have more than 4,000 customers in Australia, the USA and the UK. We don't lock our customers into long term contracts as we believe that we should keep those customers by doing a great job, not forcing them to stay.
 
• We are a local Australian company and our telephone answering system has been written by IT professionals within Australia. We understand telephone answering so we have made our system easy and intuitive to use for our customers.

If you find that you are in the position of having to handle a large number of overflow calls, due to staff shortages, marketing campaigns, products recalls or whatever you can rely on Virtual Reception to be there to help out.