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Get a free 7 day trial of our telephone answering service. It will change your life!
Sign Up Now!Get a free 7 day trial of our telephone answering service. It will change your life!
Sign Up Now!Test us out for 2 months at half price. You have very little to lose?
Join Today!Balancing your staff requirements and your workload has always been a difficult task for small business owners. It generally tends to work that you either have too many people with not enough to do or you have too much work with not enough people available to do it.
When it comes to answering incoming calls it can get really bad if you haven't got the resources available to take those incoming calls. Some of those calls could be from existing customers who will get frustrated if there is no one there to talk with (and you may end up losing them) and some of those calls could be from new potential customers who may simply head to the next person down the list.
Virtual Reception are experts with overflow call handling. The way it works is that you divert your existing phone number to a number that is provided by us. You might decide to divert after 3 or 4 rings or you may decide to divert straight away. It's all up to you.
If you find that you are in the position of having to handle a large number of overflow calls, due to staff shortages, marketing campaigns, products recalls or whatever you can rely on Virtual Reception to be there to help out.
Some of our customers have a huge workload at different times of the year. This may be due to seasonal issues or may be due to the timing of product launches or marketing campaigns. Whatever the reason we can help and provide a flexible service when you need it.
We can cover when your existing receptionist is off on annual leave. We could also cover when they take their lunch break or when they are off sick. Why not check out our flexible packages.
We have a team of trained receptionists and assistants who work remotely from different locations in Australia. It is important to us that you receive the best possible level of service.
It all depends on how much you need to use us. A small customer may spend as little as $50 per month while a larger one may be paying $200 per month. Either way it is not a lot of money for the peace of mind that your calls are being answered professionally.
You can get on with growing your small business while we take control of answering your calls in a responsive and professional manner.
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