Business Growth: Let Us Handle Your Calls for You
Getting a telephone answering service for your small business can help you focus your attention on building your business rather than focusing on answering the phone and fielding non-productive calls. Here are some ideas for how to make the most of your service.
Fine-tune your answering service
All answering services are not created equally. The Virtual Reception system has been custom-built over several years by professional developers with decades of experience in the telephone answering business. We have built a huge amount of flexibility into the system to help our customers maximise their opportunities.
Unfortunately, the majority of customers simply forward their calls to us after a specific number of rings and that is the end of it. They run with the same message year in and year out and only use minimal aspects of the service.
Here are a few tips to make your life easier
Having a telephone answering service should be all about focusing your attention on making more money for your business. Here are some ideas for maximising the potential of your system.
- Download and use our APP. We have an APP for both iPhone and Android phones and it makes the management of your account a lot easier. It also means that you can make changes pretty well anywhere as opposed to having to wait until you are in front of a computer.
- Plan your usage in terms of your expected workload. If you have a major marketing campaign on then maybe move more calls to us. You could even set up a 1300 number specific to the campaign and track everything that comes through.
- Make use of our call-forwarding facilities. If you are unable to answer your calls then you can set things up to either forward to our receptionists or forward through to a colleague’s number. You could even set things up to forward back to our receptionists if your colleague doesn’t answer.
- Why not make use of our virtual assistants? Our VAs can handle a wide range of tasks such as sales admin, answering customers’ FAQs, and surveying your callers. Using our virtual assistants is another way to significantly reduce your non-productive workload and focus your attention on making more money.
- If you run a health-related practice then you may want to make use of our diary management service. We can book your customers into most of the popular diary systems and it could potentially save you or your staff a significant amount of time.
- Use us when your staff are on leave. Rather than bringing in temps or pushing the responsibility onto your other busy staff, you can make use of our service to answer calls and perform virtual assistant tasks while your existing receptionist is on leave. It makes good financial sense.
When you sign up for a telephone answering service with Virtual Reception you sign up for a system that has been written by Australian telephone answering specialists for Australian conditions. If you would like to find out more about what our system can do and how we can save you time please give one of our friendly sales consultants a call on 1300 893 820 today.
How does your 7-day trial work?
Our 7-day trial is a really easy way for you to try out our telephone answering services. There is no obligation for you to pay outlay any cash or provide a credit card up-front to start the trial. Our trial gives you some time to test out the service and see how well it works.
What about the 1 month at 50%?
All new customers get a 50% discount off their first 2 months package price. We find that the discount allows customers to check out and fine-tune our service without having to commit to a large bill.
Who answers the calls?
Our receptionists are local mature telephonists based remotely in Australia. We find that by employing local workers we can provide a much better level of service to our customers.
Who uses your services?
We have customers from a wide variety of industries however we do find that we have a lot of customers from small businesses and start-ups. A phone answering service like ours makes a lot of sense to a busy entrepreneur.
