Accounting answering services
In any business setting, it is always important to make good first impressions as they go a long way and speak volumes about your customer care. As an Australian CPA or CA, it is important to ensure that any existing or potential client is welcomed with professional and courteous service when they call for the first time.
Research has proven that over 67% of customers always hang up their phone calls in frustration when they cannot reach a real person. This is always a missed opportunity against your business and it is therefore essential to ensure that you get a live-agent service to answer all your phone calls. You will stand by enjoying several benefits associated with hiring telephone answering services for accountants.
Get a virtual receptionist for your business and save money
If you were to hire a receptionist for your business to answer your telephone calls, they would only be able to work for 38 hours in any given week. Hiring them will also necessitate you to not only pay them a salary but also a whole range of costs like superannuation, sick leave, long service leave, etc. You will also need to foot other ranges of office expenses that are present when hiring and training internal staff members. Your receptionist is usually able to handle only one call at a given time, which is not particularly efficient if your phone rings a lot.
You can outsource your telephone answering requirements at a significantly lower cost than hiring that internal staff member. Virtual Reception will be able to handle all of your incoming telephone calls at any time of the day. The other great thing is that besides the small monthly retainer, you only pay for what you use. When the volume of your calls is less or none at all, you will not be required to pay anything. This will enable you to save up to 40% of the total cost involved in hiring an internal staff member who you must pay even when there are no calls.
Don’t miss important calls
Investing in a telephone answering service from Virtual Reception for your accounting firm ensures that you never miss any important call placed to your firm. Rather than have your important clients and potential clients greeted by a recorded message, your callers will receive a professional greeting that has been tailored to your specific accounting practice. Your clients will be greeted promptly and efficiently by our professional receptionists giving them a professional and stress-free experience.
Get a personalised service
All of your new and existing clients will be treated in a personalised manner to ensure that they feel appreciated by your accounting firm and also to add to the great professional service that they receive. Your clients will be addressed respectfully and all their questions will be answered professionally. This is because the staff at Virtual Reception are thoroughly trained professionals who take pride in their work.
Focus on building your accounting practice
VirtualReception.com.au can free up a significant amount of time for you and your team of accountants. This gives you more time to get engaged in other sales-producing activities and focus on bringing in more revenue to your firm. As a manager, you will have more time and more opportunity to grow your business and thereby generate more revenue. It’s a win/win! Having a virtual receptionist on your team also means that you are less likely to get distracted when working on highly complex projects.
Is it easy to set up?
You can sign up for a free trial in minutes. It is quite straightforward.
Do I need to do everything online?
Certainly, if you’re not at ease with online sign-ups, feel free to give a call to our friendly customer service team. We’re here to assist you and can easily guide you through the entire process over the phone.
How much will I end up paying?
It all depends on how much you use our service. Our smaller customers end up paying around $50 per month while a medium-sized customer could pay $200. Either way, it is a huge saving on having a staff member.
Where do I go from here?
Initiating the process is effortless – just dial 1300 893 820 and connect with our knowledgeable sales staff. We’re ready and eager to provide the assistance you need.
