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Adelaide Call Answering Services

In business communication is key. You need to ensure that when customers and potential clients call your business they will receive a prompt polite and professional response. Customer care is crucially important. With an Adelaide telephone answering service from Virtual Reception you can be certain of never missing a call. There is always the possibly that one caller could be a crucial connection to a new revenue stream. Give your business that certainty of always grasping the commercial opportunities with a dedicated live professional phone answering service.

Studies have shown and you probably know yourself that if your call is answered by a beeping answering machine you won’t bother leaving a message. People want to talk with people – not a machine. It’s hard enough to try and package all your thoughts into a few seconds before the machine goes beep – and then you never know when exactly someone will playback your message. With a real live person answering your call you’ll feel that the business you call actually cares about you and that impression is vital. If prospective customers are just sent through to an answering machine message for your Adelaide business then the likelihood is that they will simply call a competitor and forget you – even if you say that the call is important. People like to talk to People. If your business is really customer focussed, an answering machine or even worse a phone just ringing on and on sends just one message – this business doesn’t care about being pro-active and welcoming to customers.

This is where Virtual Reception can help by ensuring great customer support. We are a professional telephone answering company who employ local Australian receptionists to promptly answer your calls during normal business hours. Our highly efficient telephone answering service can also answer your calls 24 hours a day 7 days a week if that’s what you need. No matter what you or your staff are doing, we are there. You could be out visiting clients or even running staff training – it’s all good because you know there is an expert Virtual Receptionist answering your calls on behalf of your Adelaide business.

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Your Customers Will Think That You Have a Receptionist Sitting In The Adelaide CBD

 

Image is everything in the commercial world. Let our Adelaide telephone answering team enhance your brand image by answering all of your telephone calls in a prompt efficient manner on behalf of your business.. Our experienced Virtual Receptionists are so convincing that your customers will think that our receptionists are sitting on site in your Adelaide office. You’ll regard our team as your team.

Implementing a call answering service means that you access a pool of Australian based professional receptionists. No matter what the workload is – if there is a sudden flurry of client calls it’s never a problem. When you have a special offer going or you have launched a successful marketing campaign we are there to scale up seamlessly. No need to have prospective customers waiting on hold, Try co-ordinating that with in-house staff!

Setting up your virtual office services can be done swiftly and with no stress, we are the experts with many years’ experience – we know how to put your Virtual Receptionist service in place with precision. Our technology is really user friendly and you can always review the software data of calls to your business – when do callers contact? Where are they calling from? What are the issues? When our Virtual Receptionists answer the telephone calls our staff will follow your instructions on what calls should be transferred through direct. We’ll also compile a comprehensive FAQ with you that includes all the details of your services and products so we can filter the calls for you. Your call answering team will expertly document the caller messages and enquiries and message you via email or SMS, whichever you prefer. It is a very well-tuned process, refined with years of practice. You will be delighted by our call management expertise.

Why choose Virtual Reception for your Telephone Answering Service in Adelaide?

 

Here are just a few key reasons and benefits

  • Your calls will be answered by a local Australian receptionist. We believe that it is important that the Virtual Receptionists answering your Adelaide business calls have a good understanding of the local Australian business environment. Customers will be comforted by a familiar accent. They will be relaxed talking to someone who knows the local environment and all the nuances of South Australian business and society.
  • One of the important reasons for using our expert service is that it simply frees you and your key staff. You save precious time that you can use to concentrate on growing and developing your business.
  • We will be there 24/7 to take your calls. It is crucial support, you can now better balance work/life priorities without worrying about being interrupted right in the middle of client visits or family dinners. You tell us how you want your calls managed and then relax in the knowledge that a professional team is supporting your business.
  • Businesses really do make great cost savings by transferring their telephone call management to us. Many of our larger customers estimate that they have saved up to 60% of the cost of having an in house reception. Think about the salaries, the leave payments and the superannuation that you won’t need to pay for.
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  • We make it easy for you to test our services. We will give you a 7 day free trial and then give you a 50% discount for the first 2 months. There is very little risk involved but a lot of potential upside. We want you to be happy and impressed because we know a satisfied customer is the best marketing tool for any business.
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  • We offer a whole range of other business services along with telephone answering. We can help out with virtual assistants, virtual offices, addresses and telephone numbers. We can also provide diary management services, mail forwarding and more.
 

When you sign up with Virtual Reception our team becomes your team. Our receptionist technology is state of the art and extremely easy to use. You can access our system at any time of the day or night, whenever is convenient for you. Use your Virtual Reception just for after hours and weekends. Use us at busy times when your in-house staff are overloaded and need support. Many clients start off accessing our service just now and then and then realise its so much easier to use our professional Virtual Receptionist team all the time.

Will my telephone number change?

 

You simply need to redirect your existing Adelaide number to our service. If you don't have an existing Adelaide number and you need one then we can easily provide one. Also, if you want a 1300 number or a Perth, Brisbane, Sydney or Melbourne number, we have plenty in stock.

How much will I end up spending?

Some of our smaller Adelaide customers are spending around $40 per month. For larger customers we can arrange packages that perfectly suit your business. Our plans for Virtual Receptionist Services are simply based on the estimated volume of calls, and as your company expands and grows just choose a new package.

 

Do you only have offices in Adelaide

We are a national business with offices also in Sydney, Perth, Melbourne, Brisbane, Canberra and a number of regional cities. If you require a telephone number or virtual address anywhere else in Australia then you should give us a call.

So where do we go from here?

Why not try out our system for free for 7 days? It is really easy to set up at any time of the day or night. Our local service team is always available to help. It really is no obligation as we don't ask for any credit card details and we are not hard sell after the 7 days is up. Give us a call on 1300 893 820 and we will be more than happy to help out.

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