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Accounting answering services

In any business setting, it is always important to make good first impressions as they go a long way and speak volumes about your customer care. As an Australian CPA or CA it is important to ensure that any existing or potential client is welcomed with professional and courteous service when they call for the first time.

Research has proven that over 67% of customers always hang up their phone calls in frustration when they cannot reach a real person. This is always a missed opportunity against your business and it is therefore essential to ensure that you get a live-agent service to answer all your phone calls. You will stand from enjoying a number of benefits associated with hiring telephone answering services for accountants.


We are so confident that you will love our telephone answering service as much as we do that we will give you an obligation free 7 day trial.

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Get a virtual receptionist and save money


If you were to hire a receptionist to be answering your telephone calls, they will only be able to work for only 38 hours in any given week. Hiring them will also necessitate you to not only pay them a salary but also a whole range of on costs like superannuation, sick leave, long service leave etc etc. You will also need to foot other range of office expenses that are present when hiring and training internal staff members. Your receptionist is usually only able to handle only one call at a given time which is not particularly efficient if your phone rings a lot.

You can outsource your telephone answering requirements at a significantly lower cost to hiring that internal staff member. Virtual Reception will be able to handle all of your incoming telephone calls at any time of the day. The other great thing is that besides the small monthly retainer, you only pay for what you use. When the volume of your calls is less or none at all, you will not be required to pay anything. This will enable you to save up to 40% of the total cost involved in hiring an internal staff member who you must pay even when there are no calls.

Don't miss important calls

Investing in a telephone answering service from Virtual Reception for your accounting firm ensures that you never miss any important call placed to your firm. Rather than have your important clients and potential clients greeted by a recorded message, you callers will receive a professional greeting that has been tailored to your specific accounting practice. Your clients will be greeted promptly and efficiently by our professional receptionists giving them a professional and stress free experience.

Get a personalised service

All of your new and existing clients will be treated in a personalised manner to ensure that they feel appreciated by your accounting firm and also to add to the great professional service that they receive. Your clients will be addressed in a respectful manner and all their questions will be answered professionally. This is due to the fact that the staff at Virtual Reception are thoroughly trained professionals who take pride in their work.

Focus on building your accounting practice

VirtualReception.com.au can free up a significant amount of time for you and your team of accountants. This gives you more time to get engaged in other sales producing activities and focus on bringing in more revenue to your firm. As a manager you will have more time and more opportunity to grow your business and thereby generate more revenue. It’s a win/win! Having a virtual receptionist on your team also means that you are less likely to get distracted when working on highly complex projects.

Is it easy to set up?


You can sign up for a free trial in minutes. It really is quite straight forward.


Do I need to do everything online?

No, if you don't feel comfortable signing up online then you can ring one of our helpful customer service staff and we can do it all over the phone.


How much will I end up paying?

It all depends on how much you use our service. Our smaller customers end up paying around $50 per month while a medium sized customer could pay $200. Either way, it is a huge saving on having a staff member.


Where do I go from here?

Getting started is easy. Simply call our sales staff on 1300 893 820 and we will be more than happy to help out.

NO Minimum Term and NO Long Term Contracts

It's just Month to Month, so easy!

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Virtual Reception

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