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Reasons To Use Virtual Services


Give your small business a boost - Go Virtual

Every year business becomes more complex. Not only is there more regulation in terms of what you have to do and what you have to report on but there are more and more tools that are available to you and your competitors to really drive business. Because of this you really need to make sure that you have the available resources to give your start up the best possible start that you can.

Unfortunately, the employment costs in Australia these days are extremely high. Even to employ a basic receptionist or clerical assistant you could find yourself needing to pay in excess of $50,000 per year and that doesn't even take in to account the office costs of providing that person with space.

We think that there are some really compelling reasons why small businesses should think about going virtual and we have listed down 12 of these reasons in the paragraphs below.


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Don't get stuck in a rut, here are 12 reasons why you should be using virtual services.


1) Time Saving


When you start a business there are so many things that you have to keep in mind. Firstly, there are all of the legals surrounding setup, you need to get funding then you need to work out where you are going to do the work in the first place. After that you need to think about who is going to be doing the work and how you are going to go about winning business for your new enterprise.

A lot of small business owners try to do all of these things themselves. Unfortunately, not all of us will have the skills required to do it all. You may be a good marketer but you may not be the best accountant, or vice versa. The choices that you have are either to learn it all yourself, employ a bunch of people to carry out those tasks or outsource some of those key chunky tasks to virtual providers.

Being able to focus on your key tasks will enable you to grow your business quicker. Bringing in virtual staff will give you the flexibility to use staff when you need them and not use them (and not pay them) when you don't.

2) Get a Gatekeeper

Two out of three telephone calls these days seems to be from someone who is trying to sell you solar panels or a new electricity supplier. The problem with this is that you could be right in the middle of a complex task when you need to drop everything to pick up that nuisance call. Wouldn't it be easier if you had your own gatekeeper?

With a virtual receptionist from Virtual Reception you can get the calls that you want sent directly through to your phone. All other phone calls coming in can be answered in your company name and a message can be taken. That message can be sent to you in an email and you can simply deal with it whenever you have the time. Getting a gatekeeper for your business makes really good sense and will not cost you a fortune.

3) Offload your Marketing

Over the past few years marketing has morphed into being quite a complex beast. No longer is it simply putting a few adverts in the local paper or printing off a bunch of flyers and distributing them around your area. These days marketers need to understand about websites, adwords, Google shopping, Bing and a whole variety of other platforms.

Rather than learning about all of these platforms yourself, why not outsource it to a professional within the field. A professional is far more likely to be keeping up to date with all of the latest trends and techniques and at the end of the day will likely get you a significantly better ROI.

4) Do some Research

The reason that you carry on your business is for your customers. Given that the customer is vitally important, how much do you actually know about who they are, what they like and what their buying habits are? Wouldn't it be great if you had a virtual resource that could gather all of this information and help you to analyse it.

When you make use of a virtual assistant from a business like Virtual Reception you are able to use them for information gathering and research. You could potentially have them answer all of your calls and then ask questions of your callers or you could have them make outbound calls to quizz your existing customers or target customers.

5) Solve some Problems

Running a small business can throw a lot of problems in your face. Some of these problems can be major ones that you need to really apply your thinking to whilst others can be easier but still time consuming. Unfortunately, with a lot of problems it is the person that shouts the loudest who gets the most attention.

Fortunately, if you get yourself a competent virtual assistant you can then offload some of those time consuming but not as demanding problems to your virtual assistant. This means that you have significantly more time on your hands to focus on some of those harder problems.

6) Outsource your Bookkeeping

Not everyone is born to be an accountant. Some people get totally rattled by debits and credits while others are quite competent with their bookkeeping but hate it with a passion. Either way, why not look at outsourcing your bookkeeping to a competent bookkeeper.

Outsourcing your accounting will mean that you have more time to focus on the things that you are goods at and the activities that will generate more profit for your small business. It really does make very good business sense.

7) Get a First Class Address

Let's face it, image is everything when it comes to an office address. You might be the best IT consultant in the world however if you are working out of your garage then it is likely to put off some corporate clients. Why not get yourself a first class virtual address and get the benefits of both worlds.

A virtual address means that you can make use of an A grade CBD address for your business without having to pay for the physical space. You can use this address on all of your marketing materials including your business cards, your website and your flyers.

8) Flexible work Locations

Once you have your virtual address in place you can simply work from anywhere that you want. If you feel like heading to the beach and working out of a cafe then that is fine otherwise you could simply work out of your home office. It is entirely up to you.

If you do need to meet with clients in the CBD then many of the business centres that are offering virtual addresses will also let you rent a meeting room or conference room on a short term basis for the duration of your meeting. It makes a lot more sense than paying out the big bucks for that CBD office.

9) Professionalism all the Time

We all know how it is, you are right in the middle of something time consuming and distracting when the phone rings. It could be at the end of the day or it could be after hours and whilst you know it is the wrong thing to do you end up behaving in an unprofessional manner to the caller.

When you get a professional answering service from Virtual Reception you get professionalism all of the time. Whether you receive a call at 6AM or you receive a call at 10:30PM our virtual receptionists will be there to answer in a professional manner and treat your callers with the respect that they deserve.

10) Save some Cash

Starting a small business is all about money. You need money for equipment, for software, for marketing and for employees. All of this expenditure normally occurs when you are not generating a lot of revenue. For this reason, the small business people who succeed need to be really good at forecasting their cash flow.

When you make use of virtual services you generally get those services for a significant amount less than you would pay if you got a physical service. For example, a virtual office costs less than 5% of what a physical office would cost. Also, a great benefit of virtual assistants and virtual receptionists is that you only pay for them when they are working for you, not when they are taking lunch or sitting around waiting for a call.

11) Focus on Big Stuff

If you want to grow your small business quickly then you need to focus on the big picture and not so much on the minutia. For this reason it makes a lot of sense to outsource some of those time consuming tasks to virtual staff while you focus your attention on the things that can make a really big difference.

12) Less Burnout

The temptation is always there to burn the candle at both ends and try to be everything that your small business needs. While this can be a good approach in the first couple of months when you are learning the ropes and getting a handle on things it may not be the best approach in the long term.

Getting more of a work/life balance means that you can build your business but not sacrifice your family and friends because of it. Making use of virtual staff is a great way to get that work/life balance and to avoid burnout.

If you think that it makes good business sense to explore virtual options for your business then why not give one of our friendly customer service staff a call today on 1300 893 820 and we will be happy to discuss how we can help.

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