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Grow Your Business With The Help Of Our Virtual Reception Services

Our Expert Virtual Receptionists Maximise Productivity And Provide Business Owners Peace Of Mind By Answering Customer Calls In A Timely And Professional Manner.

24h Virtual
Receptionists

Australian
Based

No Lock In Contract

24 hoursAnswering Service

buildingAustralian Based Receptionists

unlockedNo Lock In Contract

Our Virtual Receptionist Services are trusted by these companies

About - Virtual Receptionist is Trusted by these companies - 32
About - Virtual Receptionist is Trusted by these companies - 32

Simplify Your Business with Virtual Reception

Maintaining a professional image while juggling phone calls can overwhelm businesses. Companies struggle to keep up, resulting in missed opportunities. Real people answering your calls can make a difference in the quality of service perceived by clients.

Yet, hiring additional phone operators isn't always feasible. The challenges of ensuring consistent, personalised service can agitate an already intricate business landscape.

Our virtual receptionist team presents the ideal solution. Offering a wide range of services, we ensure your clients always get personalised service, elevating your professional image.
franchise virtual receptionist - Temporary Answering Service

what we do

Services That Virtual Reception Can Help You With...

Virtual Receptionist

Professional call handling by experienced virtual receptionists for your business.

Call Answering

Efficient and friendly call answering service to greet and assist callers.

Message Taking

Accurate message-taking service ensures you never miss important details.

Overflow Call Handling

Seamlessly handle high call volumes during peak times with ease.

Temporary Receptionist

Get temporary receptionist support to cover staff absence or busy periods.

Outsourced Reception

Outsource your reception tasks to dedicated professionals for better efficiency.

Diary Management

Let our team seamlessly manage your schedule and appointments

Call Transfer

Connect callers to the right person with efficient call transfer services.

Voicemail to Email

Receive voicemails directly to your email for easy access and organisation.

Here is what sets our Virtual Receptionist Service Apart From The Rest...

Navigating the intricacies of the answering process and ensuring stellar customer care, our solutions cater to businesses keen on optimising their business calls.

Professional Representation

Our Australian-based receptionists have a deep understanding of local culture, ensuring that the right people are answering your calls

Accessible round-the-clock

Our 24/7 phone answering service ensures that your business remains accessible around the clock, offering prompt assistance to customers day and night.

No Long-Term Commitments

You can adjust or cancel without being tied down by long-term commitments, allowing you to adapt to changing business needs.

Stay Updated Real-Time

Every time an appointment is set, a call is answered, or a message is taken, you'll receive an instant notification, ensuring you're always in the loop.

Easily Managed

You can easily listen back to voicemails, manage your greeting, call divert, and message settings.

National Presence

Increase national presence with clients nationwide will have an increased perception when you obtain our 1300/1800 numbers.

Custom Greetings

Personalise your virtual receptionist service with custom greetings with your company name and a warm welcome, showing professional interactions reflecting your brand.

Streamline Scheduling

Streamline your scheduling with our diary management service. We manage your diary efficiently, ensuring your time is maximised, and double bookings are a thing of the past.

Experience Our Services Firsthand

Put our services firsthand with a 7-day free trial to assess call handling, professionalism, and suitability for your business.

Professional Representation

Our Australian-based receptionists have a deep understanding of local culture, ensuring that the right people are answering your calls

Accessible round-the-clock

Our 24/7 phone answering service ensures that your business remains accessible around the clock, offering prompt assistance to customers day and night.

No Long-Term Commitments

You can adjust or cancel without being tied down by long-term commitments, allowing you to adapt to changing business needs.

Stay Updated Real-Time

Every time an appointment is set, a call is answered, or a message is taken, you'll receive an instant notification, ensuring you're always in the loop.

Easily Managed

You can easily listen back to voicemails, manage your greeting, call divert, and message settings.

National Presence

Increase national presence with clients nationwide will have an increased perception when you obtain our 1300/1800 numbers.

Custom Greetings

Personalise your virtual receptionist service with custom greetings with your company name and a warm welcome, showing professional interactions reflecting your brand.

Streamline Scheduling

Streamline your scheduling with our diary management service. We manage your diary efficiently, ensuring your time is maximised, and double bookings are a thing of the past.

Experience Our Services Firsthand

Put our services firsthand with a 7-day free trial to assess call handling, professionalism, and suitability for your business.

What Our Clients Say...

Navigating the intricacies of the answering process and ensuring stellar customer care, our solutions cater to businesses keen on optimising their business calls.
5 star icon

I recommend your services to anyone requiring a Virtual Office solution

By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.

Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently.

Your live answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person. Not only is this incredibly cost-effective, but it is also very personalised, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
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My clients are always impressed with the service

The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call.

Your service has allowed me to take back control of my incoming calls. I lost up to two hours a day with phone call interruptions.

Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware and call transfers occur. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan
Director / Support – Real Advantage Solutions

Our Virtual Receptionist Services Give You More Time To Focus On The Things That Matter. – Like Growing Your Business

Industries

Virtual Receptionist Services For Every Kind Of Business

Fuel your business growth and achieve your goals with fantastic service tailored to Australian companies.

Allied Health

Our virtual receptionist service for allied health or health professionals enhances operational efficiency.

Contractors

Our contractor virtual receptionist service, a live professional, will handle your calls.

Corporate

Highly adaptable corporate services allow for seamless integration with your business.

Dental

Engage a virtual dental receptionist to streamline your clinic's operations.

Franchise

We're here to ease that burden, delivering world-class support explicitly tailored for franchises.

Legal

Our legal virtual receptionist service supports lawyers and law firms with the specialised needs of the legal industry.

Medical

Our medical virtual receptionist service will support both professionals and clinics.

Property Management

Property management virtual receptionists to support your agency.

Real Estate

Real estate virtual receptionists can help with appointment bookings, supporting both agents and agencies.

How Our Virtual Reception Services Work

Elevate your business communications with a dedicated phone solution tailored to your needs. Dive into how our virtual reception service ensures seamless business phone interactions.
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Get Started

We onboard you and understand how you would like our receptionist to answer your calls.
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Client Calls

You forward your calls to us; we then answer calls on your behalf.
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We Answer

Our team answers your calls with your chosen greeting.
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We Update You

We will update you via email/SMS.

FAQs

Frequently asked questions

What is a virtual receptionist?
A virtual receptionist is a professional who manages calls, sets appointments, takes messages, and performs other reception-related tasks for businesses remotely. They offer the benefits of an in-house receptionist without the overheads and logistics of housing them on-site.
How does a virtual receptionist differ from a phone answering service?
While both services manage incoming calls, a virtual receptionist provides a broader range of administrative tasks such as appointment setting, diary management, and customer support. In contrast, a phone answering service primarily focuses on taking calls and messages on the business's behalf.
Are Virtual Reception's receptionists based in Australia?
Yes, all our virtual receptionists are Australian-based, ensuring each interaction has a local touch and understanding of Australian business etiquette.
How can a virtual receptionist benefit my business?
A virtual receptionist ensures you never miss a call, provides a professional front to your clients, schedules appointments, manages your diary, and handles inquiries. This lets you focus on core business activities, enhancing productivity and customer service.
Is it expensive to hire a virtual receptionist from Virtual Reception?
No, hiring a virtual receptionist from Virtual Reception is cost-effective. We offer various affordable plans without lock-in contracts, giving businesses flexibility and significant cost savings compared to hiring an in-house receptionist.
How quickly can I set up virtual receptionist services?
Setting up virtual receptionist services with Virtual Reception is swift and seamless. After a short onboarding process, which includes understanding your business requirements, we can have your service active in no time.
Will the virtual receptionist know about my industry specifics?
Absolutely! We cater to various industries, from Medical to Real Estate. Our virtual receptionists undergo industry-specific training to handle inquiries and calls adeptly.
Can I get a trial of the virtual receptionist service?
Yes, Virtual Reception offers a 7-day free trial for our virtual receptionist services, allowing you to experience the benefits firsthand.
How does the message-taking aspect work with a virtual receptionist?
Our virtual receptionist takes detailed notes when a call comes in, ensuring accuracy and clarity. These messages are then relayed to you via your preferred communication method: email or SMS.
Do virtual receptionists handle telemarketing or cold calls?
At Virtual Reception, our focus is on managing incoming calls, setting appointments, and conducting customer inquiries. We don't perform outbound telemarketing or cold-calling tasks. However, we are well-equipped to handle and redirect any calls your business might receive.

FAQs

Other Virtual Business Services

Virtual Office

Take your business to the next level with a prestigious virtual office.

Virtual Address

Establish credibility and expand your reach with a virtual address that enhances your business presence.

Virtual Assistant

We help with taking online orders, completing online forms, answering various customer service questions, and more!

Locations

Locations We Serve

Adelaide

Ensuring uninterrupted services for Adelaide businesses

Brisbane

Supporting Brisbane-based businesses with exemplary service

Melbourne

Enhancing business continuity for Melbournian businesses

Sydney

Supporting businesses in Sydney with tailored answering solutions

Perth

Boosting Perth business's level of service with our receptionists' advanced features.

Want To try Virtual Reception for Free?

Claim your free trial and put our services to the test with a free 7-day trial.

Have Questions About Our Services?

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Virtual Reception is a premier provider of virtual business solutions, catering to businesses across Australia, the UK, and the USA.

CONTACT INFO

Sales Enquiries: 1300 893 820Support Enquiries: 1300 652 396Email: info@virtualreception.com.auAddress: 377 Kent Street, Sydney NSW 2000
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